Danijel Rnic

Maintained detailed project documentation and tracking records to ensure accuracy and compliance. Identified workflow inefficiencies and implemented process improvements, while collaborating with multiple departments to resolve operational issues and maintain project quality standards.

Worked across multiple teams to coordinate implementation activities and ensure process consistency. Monitored installation quality and documented exceptions, risks, and corrective actions, while maintaining accurate records and progress tracking throughout deployment projects.

Provided remote tech support for hardware, software, and network issues. Maintained ticketing and documentation standards, and delivered training support and customer satisfaction follow-ups.

Supervised production teams and shift schedules. Coordinated between departments and reported KPIs, while improving workflow and ensuring timely deliveries.