Ogimo Emmanuel Chinedu

I've supported customers across enrollment, financial services, and retail, using phone-based sales, active listening, and tactful objection handling to reach practical outcomes.

At Habil Strategic Limited, I served as the first point of contact for customer enquiries, verified documentation, resolved requests in a single call where possible, and escalated sensitive or complex cases. I also contributed to a large-scale enrollment project across Surulere government schools.

At Ultim Credit, I made 200 to 300 outbound calls daily to customers with overdue accounts, negotiating repayment plans and resolving balance and installment enquiries under service-level targets. I maintained accurate customer interaction records in the Post Management System and escalated disputes when needed.

Earlier at Cibary Store, I closed walk-in sales across grocery, cosmetics, and over-the-counter items while independently managing daily operations. I bring a customer-first approach, strong CRM documentation habits, and confidence working remotely across high-volume caseloads.