OKOghenefejiro Karakitie
@oghenefejirokarakiti
Experienced customer support professional delivering high-volume, high-satisfaction remote service.
NigeriaWhat I'm looking for
I am a highly experienced customer support representative with extensive call-center and remote service background, skilled in handling 60–90+ interactions daily across phone, email, and live chat while maintaining a 95%+ customer satisfaction rate. I excel at troubleshooting technical and account issues, accurate CRM documentation, and collaborating to improve workflows and customer experience processes.
With additional administrative experience supporting school operations and participation in market research panels, I bring strong organization, empathy, conflict resolution, and communication skills. I am adaptable, compliance-focused, and committed to continuous learning and professional development.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Righthill's Global Company
Feb 2024 - Present (2 years)
Serve as frontline customer advocate handling 60–90+ interactions daily via phone, email, and chat, maintaining a 95%+ customer satisfaction score and resolving complex inquiries while ensuring accurate CRM documentation.
Administrative Assistant
Dabot Group Of Schools
Sep 2024 - Jul 2025 (10 months)
Provided administrative support, managed student records and parent communications, assisted with event planning, and maintained office tasks to ensure smooth school operations.
Market Research Participant
Online Market Research Panel
Apr 2024 - Oct 2024 (6 months)
Contributed product and service feedback via surveys and studies to inform business decisions and product development through honest, constructive opinions.
Education
Degrees, certifications, and relevant coursework
UBUniversity of Benin
Bachelor of Agriculture, Agricultural Economics and Extension Services
2017 - 2023
Grade: Second Class Honours, Upper Division
Completed a Bachelor of Agriculture in Agricultural Economics and Extension Services, graduating with Second Class Honours, Upper Division in 2023.
Availability
Location
NigeriaAuthorized to work in
Job categories
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