Oge Mercy User - Virtual Administrative Assistant - FitForge | Himalayas
Oge Mercy UserOU
Open to opportunities

Oge Mercy User

@ogemercy_15

VIRTUAL ADMINISTRATIVE ASSISTANT//CUSTOMER SUPPORT// PROJECT MANAGER.

Nigeria

What I'm looking for

I am looking for a role that values collaboration, offers growth opportunities, and allows me to leverage my administrative and customer service skills.

I am results-driven administrative professional with 8+ years of experience in providing exceptional support and driving business growth. My expertise lies in calendar management, email handling, project planning, and customer service. I am proficient in CRM tools like HubSpot and project management tools such as Asana and Trello, which I have utilized effectively to streamline operations and enhance productivity.

Throughout my career, I have demonstrated a strong ability to multitask and prioritize effectively. As a Virtual Administrative Assistant at FitForge, I managed the CEO's calendar and emails, ensuring seamless communication and timely task completion. My proactive approach to customer support led to a remarkable increase in customer retention from 20% to 60% within just four months. My experience as a Customer Support Manager at Meyann Hairs and Accessories further honed my skills in developing sales strategies and optimizing processes to improve customer satisfaction scores by 25%.

I hold a B.Sc. in Geography and Planning from Abia State University and have completed various certifications, including In-Demand IT Support Skills. I am passionate about delivering personalized solutions and am always looking for opportunities to contribute to a dynamic team.

Experience

Work history, roles, and key accomplishments

FI

Virtual Administrative Assistant

FitForge

Feb 2024 - Mar 2025 (1 year 1 month)

Managed CEO's calendar, emails, and projects, ensuring seamless communication and timely task completion. Coordinated customer support and increased customer retention from 20% to 60% within 4 months through proactive issue resolution and personalized service.

AA

Office Assistant

AFIT Nigerian Airforce

Aug 2010 - Aug 2011 (1 year)

Facilitated communication and coordination, ensuring seamless execution of administrative tasks. Managed office supplies and equipment inventory, reducing wastage and ensuring readiness.

Education

Degrees, certifications, and relevant coursework

AU

Abia State University Uturu

Bachelor of Science, Geography and Planning

Completed a Bachelor of Science degree focusing on the principles of geography and urban planning. Gained knowledge in spatial analysis, environmental management, and urban development strategies.

Coursera logoCO

Coursera

Certificate, IT Fundamentals

Undertook foundational training in Information Technology, covering essential concepts and basic IT support principles. Developed an understanding of hardware, software, networking, and cybersecurity.

DC

Digital Witch Technical Support Community

Certificate, IT Support Skills

Acquired practical and in-demand skills in IT support, focusing on troubleshooting, system administration, and user assistance. Enhanced capabilities in resolving common technical issues and providing effective support.

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