Oge Mercy User

Managed CEO's calendar, emails, and projects, ensuring seamless communication and timely task completion. Coordinated customer support and increased customer retention from 20% to 60% within 4 months through proactive issue resolution and personalized service.

Developed and implemented sales strategies, identifying new market opportunities and driving revenue growth. Improved customer satisfaction scores by 25% through process optimization and personalized support.

Managed administrative budget, tracking expenses and identifying cost-saving opportunities that resulted in 30% reduction in unnecessary spending. Provided comprehensive support to teaching staff, increasing productivity and efficiency.

Facilitated communication and coordination, ensuring seamless execution of administrative tasks. Managed office supplies and equipment inventory, reducing wastage and ensuring readiness.

Assisted CEO in field work, record-keeping, and documentation. Managed client relationships, scheduling appointments and ensuring timely communication.

Completed a Bachelor of Science degree focusing on the principles of geography and urban planning. Gained knowledge in spatial analysis, environmental management, and urban development strategies.

Undertook foundational training in Information Technology, covering essential concepts and basic IT support principles. Developed an understanding of hardware, software, networking, and cybersecurity.

Acquired practical and in-demand skills in IT support, focusing on troubleshooting, system administration, and user assistance. Enhanced capabilities in resolving common technical issues and providing effective support.