Open to opportunities

Oge Mercy User

@ogemercy_15

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VIRTUAL ADMINISTRATIVE ASSISTANT//CUSTOMER SUPPORT// PROJECT MANAGER.

Nigeria

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What I'm looking for

I am looking for a role that values collaboration, offers growth opportunities, and allows me to leverage my administrative and customer service skills.

I am results-driven administrative professional with 8+ years of experience in providing exceptional support and driving business growth. My expertise lies in calendar management, email handling, project planning, and customer service. I am proficient in CRM tools like HubSpot and project management tools such as Asana and Trello, which I have utilized effectively to streamline operations and enhance productivity.

Throughout my career, I have demonstrated a strong ability to multitask and prioritize effectively. As a Virtual Administrative Assistant at FitForge, I managed the CEO's calendar and emails, ensuring seamless communication and timely task completion. My proactive approach to customer support led to a remarkable increase in customer retention from 20% to 60% within just four months. My experience as a Customer Support Manager at Meyann Hairs and Accessories further honed my skills in developing sales strategies and optimizing processes to improve customer satisfaction scores by 25%.

I hold a B.Sc. in Geography and Planning from Abia State University and have completed various certifications, including In-Demand IT Support Skills. I am passionate about delivering personalized solutions and am always looking for opportunities to contribute to a dynamic team.

Experience

Work history, roles, and key accomplishments

Virtual Administrative Assistant

FitForge

Feb 2024 - Mar 2025 (1 year 1 month)

Managed CEO's calendar, emails, and projects, ensuring seamless communication and timely task completion. Coordinated customer support and increased customer retention from 20% to 60% within 4 months through proactive issue resolution and personalized service.

Calendar Management Project Management Customer Support Asana Trello Communication

Customer Support Manager/Administrator

Meyann Hairs and Accessories

Jan 2021 - Jul 2024 (3 years 6 months)

Developed and implemented sales strategies, identifying new market opportunities and driving revenue growth. Improved customer satisfaction scores by 25% through process optimization and personalized support.

Sales Strategy Customer Satisfaction CRM Tools HubSpot Team Leadership Process Optimization

Administrative Assistant

Living Word Academy

Apr 2014 - Nov 2020 (6 years 7 months)

Managed administrative budget, tracking expenses and identifying cost-saving opportunities that resulted in 30% reduction in unnecessary spending. Provided comprehensive support to teaching staff, increasing productivity and efficiency.

Budget Management Administrative Support Productivity Data Tracking Microsoft Office Suite

Office Assistant

AFIT Nigerian Airforce

Aug 2010 - Aug 2011 (1 year)

Facilitated communication and coordination, ensuring seamless execution of administrative tasks. Managed office supplies and equipment inventory, reducing wastage and ensuring readiness.

Communication Coordination Inventory Management

Field Assistant

Arcland Survey Consultant

Mar 2010 - Jul 2010 (4 months)

Assisted CEO in field work, record-keeping, and documentation. Managed client relationships, scheduling appointments and ensuring timely communication.

Record keeping Documentation Client Relationship Management Scheduling Communication

Education

Degrees, certifications, and relevant coursework

Abia State University Uturu

Bachelor of Science, Geography and Planning

Completed a Bachelor of Science degree focusing on the principles of geography and urban planning. Gained knowledge in spatial analysis, environmental management, and urban development strategies.

Coursera

Certificate, IT Fundamentals

Undertook foundational training in Information Technology, covering essential concepts and basic IT support principles. Developed an understanding of hardware, software, networking, and cybersecurity.

Digital Witch Technical Support Community

Certificate, IT Support Skills

Acquired practical and in-demand skills in IT support, focusing on troubleshooting, system administration, and user assistance. Enhanced capabilities in resolving common technical issues and providing effective support.