Oge Mercy User
@ogemercy_15
VIRTUAL ADMINISTRATIVE ASSISTANT//CUSTOMER SUPPORT// PROJECT MANAGER.
What I'm looking for
I am results-driven administrative professional with 8+ years of experience in providing exceptional support and driving business growth. My expertise lies in calendar management, email handling, project planning, and customer service. I am proficient in CRM tools like HubSpot and project management tools such as Asana and Trello, which I have utilized effectively to streamline operations and enhance productivity.
Throughout my career, I have demonstrated a strong ability to multitask and prioritize effectively. As a Virtual Administrative Assistant at FitForge, I managed the CEO's calendar and emails, ensuring seamless communication and timely task completion. My proactive approach to customer support led to a remarkable increase in customer retention from 20% to 60% within just four months. My experience as a Customer Support Manager at Meyann Hairs and Accessories further honed my skills in developing sales strategies and optimizing processes to improve customer satisfaction scores by 25%.
I hold a B.Sc. in Geography and Planning from Abia State University and have completed various certifications, including In-Demand IT Support Skills. I am passionate about delivering personalized solutions and am always looking for opportunities to contribute to a dynamic team.
Experience
Work history, roles, and key accomplishments
Virtual Administrative Assistant
FitForge
Feb 2024 - Mar 2025 (1 year 1 month)
Managed CEO's calendar, emails, and projects, ensuring seamless communication and timely task completion. Coordinated customer support and increased customer retention from 20% to 60% within 4 months through proactive issue resolution and personalized service.
Customer Support Manager/Administrator
Meyann Hairs and Accessories
Jan 2021 - Jul 2024 (3 years 6 months)
Developed and implemented sales strategies, identifying new market opportunities and driving revenue growth. Improved customer satisfaction scores by 25% through process optimization and personalized support.
Administrative Assistant
Living Word Academy
Apr 2014 - Nov 2020 (6 years 7 months)
Managed administrative budget, tracking expenses and identifying cost-saving opportunities that resulted in 30% reduction in unnecessary spending. Provided comprehensive support to teaching staff, increasing productivity and efficiency.
Office Assistant
AFIT Nigerian Airforce
Aug 2010 - Aug 2011 (1 year)
Facilitated communication and coordination, ensuring seamless execution of administrative tasks. Managed office supplies and equipment inventory, reducing wastage and ensuring readiness.
Field Assistant
Arcland Survey Consultant
Mar 2010 - Jul 2010 (4 months)
Assisted CEO in field work, record-keeping, and documentation. Managed client relationships, scheduling appointments and ensuring timely communication.
Education
Degrees, certifications, and relevant coursework
Abia State University Uturu
Bachelor of Science, Geography and Planning
Completed a Bachelor of Science degree focusing on the principles of geography and urban planning. Gained knowledge in spatial analysis, environmental management, and urban development strategies.
Coursera
Certificate, IT Fundamentals
Undertook foundational training in Information Technology, covering essential concepts and basic IT support principles. Developed an understanding of hardware, software, networking, and cybersecurity.
Digital Witch Technical Support Community
Certificate, IT Support Skills
Acquired practical and in-demand skills in IT support, focusing on troubleshooting, system administration, and user assistance. Enhanced capabilities in resolving common technical issues and providing effective support.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Oge Mercy?
You can contact Oge Mercy and 90k+ other talented remote workers on Himalayas.
Message Oge MercyFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
