Esther Nwosu

Managed customer inquiries, resolving issues efficiently and improving customer satisfaction by 20%. Developed training sessions and maintained accurate records, enhancing overall customer experience.

Provided administrative support, managed schedules, and improved data management efficiency by 30%. Assisted in project coordination and social media management, increasing audience engagement by 20%.

Managed a team to optimize scheduling and improve customer satisfaction ratings. Coordinated events and marketing campaigns, leading to increased attendance and new client bookings.

Provided accurate data entry services, maintaining high levels of accuracy and speed. Developed organized systems for data management, improving accessibility for clients.

Executed marketing campaigns that increased online engagement by 30%. Managed social media accounts and collaborated with the marketing team to enhance brand recognition.

Supported attorneys by managing schedules and correspondence, improving client attendance rates and case preparation efficiency. Assisted with legal research and documentation.

Completed the Customer Success Implementation course, focusing on strategies to enhance customer satisfaction and retention through effective communication and support.

Studied English Language and Literature, focusing on the analysis of literary texts, language structure, and effective communication skills. Developed critical thinking and analytical abilities through extensive reading and writing assignments.

Completed the Virtual Assistant Fundamental course, gaining skills in administrative support, time management, and communication tools essential for effective virtual assistance.