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@esthernwosu
Experienced Administrative Officer and Virtual Assistant with proven skills.
I am an Administrative Officer with over 5 years of experience in streamlining office operations and providing exceptional support to executives and teams. My proficiency in tools like Google Calendar, Trello, and Asana has enabled me to enhance productivity and manage complex schedules effectively. I have a strong focus on time management, communication, and problem-solving, which has allowed me to handle multiple tasks simultaneously while maintaining high accuracy in data management.
Throughout my career, I have demonstrated my ability to improve customer satisfaction and operational efficiency. For instance, while working as a Virtual Assistant, I managed over 100 customer inquiries daily, resolving 95% of issues on the first interaction. My commitment to continuous improvement led to a 20% increase in customer satisfaction through regular feedback analysis. I am passionate about leveraging my skills to contribute positively to any organization I join.
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Work history, roles, and key accomplishments
Aramorhub
Feb 2023 - Nov 2024 (1 year 9 months)
Managed customer inquiries, resolving issues efficiently and improving customer satisfaction by 20%. Developed training sessions and maintained accurate records, enhancing overall customer experience.
Virtual Labs
Oct 2021 - Feb 2023 (1 year 4 months)
Provided administrative support, managed schedules, and improved data management efficiency by 30%. Assisted in project coordination and social media management, increasing audience engagement by 20%.
Vikkyglam Studios
Apr 2022 - Jan 2023 (9 months)
Managed a team to optimize scheduling and improve customer satisfaction ratings. Coordinated events and marketing campaigns, leading to increased attendance and new client bookings.
Avart
Oct 2021 - Nov 2022 (1 year 1 month)
Provided accurate data entry services, maintaining high levels of accuracy and speed. Developed organized systems for data management, improving accessibility for clients.
Kloes Africa
Jul 2021 - Jan 2022 (6 months)
Executed marketing campaigns that increased online engagement by 30%. Managed social media accounts and collaborated with the marketing team to enhance brand recognition.
Pace Chambers
Aug 2019 - Oct 2021 (2 years 2 months)
Supported attorneys by managing schedules and correspondence, improving client attendance rates and case preparation efficiency. Assisted with legal research and documentation.
Degrees, certifications, and relevant coursework
Certification, Customer Success
2024 - 2024
Completed the Customer Success Implementation course, focusing on strategies to enhance customer satisfaction and retention through effective communication and support.
Bachelor of Arts, English Language and Literature
2018 - 2022
Studied English Language and Literature, focusing on the analysis of literary texts, language structure, and effective communication skills. Developed critical thinking and analytical abilities through extensive reading and writing assignments.
Certification, Virtual Assistance
2020 - 2020
Completed the Virtual Assistant Fundamental course, gaining skills in administrative support, time management, and communication tools essential for effective virtual assistance.
Software and tools used professionally
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