Open to opportunities

Esther Nwosu

@esthernwosu

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Experienced Administrative Officer and Virtual Assistant with proven skills.

Nigeria

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What I'm looking for

I am looking for a role that values collaboration and offers opportunities for professional growth.

I am an Administrative Officer with over 5 years of experience in streamlining office operations and providing exceptional support to executives and teams. My proficiency in tools like Google Calendar, Trello, and Asana has enabled me to enhance productivity and manage complex schedules effectively. I have a strong focus on time management, communication, and problem-solving, which has allowed me to handle multiple tasks simultaneously while maintaining high accuracy in data management.

Throughout my career, I have demonstrated my ability to improve customer satisfaction and operational efficiency. For instance, while working as a Virtual Assistant, I managed over 100 customer inquiries daily, resolving 95% of issues on the first interaction. My commitment to continuous improvement led to a 20% increase in customer satisfaction through regular feedback analysis. I am passionate about leveraging my skills to contribute positively to any organization I join.

Experience

Work history, roles, and key accomplishments

Virtual Assistant/Customer Support Officer

Aramorhub

Feb 2023 - Nov 2024 (1 year 9 months)

Managed customer inquiries, resolving issues efficiently and improving customer satisfaction by 20%. Developed training sessions and maintained accurate records, enhancing overall customer experience.

Customer Support Data Management Communication Skills Problem Solving Google Workspace CRM Tools Time Management Training Development Scheduling

Virtual Assistant

Virtual Labs

Oct 2021 - Feb 2023 (1 year 4 months)

Provided administrative support, managed schedules, and improved data management efficiency by 30%. Assisted in project coordination and social media management, increasing audience engagement by 20%.

Administrative Support Asana Trello Data Entry Social Media Management Project Management

Customer Support Officer

Vikkyglam Studios

Apr 2022 - Jan 2023 (9 months)

Managed a team to optimize scheduling and improve customer satisfaction ratings. Coordinated events and marketing campaigns, leading to increased attendance and new client bookings.

Customer Support Team Management Scheduling Marketing Campaigns Inventory Management Event Coordination Communication Skills Problem Solving

Data Entry Specialist

Avart

Oct 2021 - Nov 2022 (1 year 1 month)

Provided accurate data entry services, maintaining high levels of accuracy and speed. Developed organized systems for data management, improving accessibility for clients.

Data Entry Data Management Quality Control

Volunteer

Kloes Africa

Jul 2021 - Jan 2022 (6 months)

Executed marketing campaigns that increased online engagement by 30%. Managed social media accounts and collaborated with the marketing team to enhance brand recognition.

Marketing Social Media Management Content Planning Data Analysis Communication Skills Team Collaboration

Virtual Assistant

Pace Chambers

Aug 2019 - Oct 2021 (2 years 2 months)

Supported attorneys by managing schedules and correspondence, improving client attendance rates and case preparation efficiency. Assisted with legal research and documentation.

Administrative Support Legal Research Scheduling Communication Skills Client Management Document Management Time Management

Education

Degrees, certifications, and relevant coursework

Udemy

Certification, Customer Success

2024 - 2024

Completed the Customer Success Implementation course, focusing on strategies to enhance customer satisfaction and retention through effective communication and support.

Nnamdi Azikiwe University

Bachelor of Arts, English Language and Literature

2018 - 2022

Studied English Language and Literature, focusing on the analysis of literary texts, language structure, and effective communication skills. Developed critical thinking and analytical abilities through extensive reading and writing assignments.

Alison ALX

Certification, Virtual Assistance

2020 - 2020

Completed the Virtual Assistant Fundamental course, gaining skills in administrative support, time management, and communication tools essential for effective virtual assistance.