At Rhode Island Counseling Association, I answered client calls, scheduled appointments, and recorded intake details in AdvanceMD EHR/PM. I also passed documented client information to the counseling team for follow-up.
At TeamHired, I handled more than 300 outbound calls daily and consistently met the target of at least 10 live transfers. I identified callers’ needs and eligibility, then transferred qualified callers to licensed agents.
At Calls Expert, I explained insurance policies, benefits, and coverage options in plain language. I was named Overall Champion three times for performance that included conversation quality and talk-time efficiency.
At CCDL Lands and Properties, I answered customer questions about availability, pricing, and location, and entered and verified client and sales data. I was named Employee of the Month in March 2021.
