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Ogechi Aniegboka

@ogechianiegboka

Customer Support Specialist at Tech Drive Digital Agency who maintained 92% CSAT and cut first response time by about 40%.

Nigeria

Message

At Tech Drive Digital Agency, I resolved customer inquiries across phone, email, and live chat, maintaining a 92% CSAT score and meeting 95% of response-time SLAs. I onboarded more than 60 clients and introduced ticket tagging and response templates that cut average first response time from about four hours to under 2.5 hours.

At Jubal Sound & Acoustic Solutions, I coordinated delivery timelines across custom sound and acoustic projects and followed up with clients after service. Earlier, at Way Logistics, I explained delivery options, supported customers before and after sales, and kept CRM records current.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Tech Drive Digital Agency

Sep 2024 - Aug 2026 (1 year 11 months)

Resolved customer inquiries via phone, email, and live chat, maintaining a 92% CSAT score and meeting 95% of response-time SLAs. Onboarded 60+ new clients and coordinated with technical teams to resolve escalations, closing about 85% within 48 hours.

Zendesk HubSpot Customer Onboarding Escalation Management SLA Compliance Ticket Tagging Templates Communication Skills Problem Solving

Customer Service Representative

Jubal Sound & Acoustic Solutions

Jun 2022 - Jul 2024 (2 years 1 month)

Served as primary point of contact for client inquiries, product consultations, and service requests. Coordinated delivery timelines across 60+ custom sound and acoustic projects, achieving 90% on-time delivery and contributing to a 15% increase in repeat clients.

Customer Service Project Coordination Database Management Client Follow up Training Mentorship Communication Skills

Sales Representative

Way Logistics

May 2021 - May 2022 (1 year)

Followed up with prospects and existing clients, leading to repeat bookings and upselling opportunities. Explained delivery services, pricing, and timelines to help customers choose suitable options, and maintained accurate CRM records.

Sales Customer Relationship Management Upselling CRM Communication Skills Follow up