Ogbolu Richard
@ogbolurichard
I resolve client concerns through clear communication, prioritisation, and professional follow-through.
NigeriaWhat I'm looking for
I've built several years of client-facing experience in legal practice, handling concerns, difficult interactions, competing priorities, and clear professional communication.
At PUNUKA Attorneys & Solicitors, I take ownership of client requests from initial communication through resolution or escalation. I provide progress updates, coordinate with colleagues and external stakeholders, and maintain organised records for timely follow-up.
Previously at Arthur Obi Okafor, SAN & Associates, I communicated regularly with clients, explained complex issues in practical language, and helped them understand appropriate next steps. I also managed urgent requests and deadlines while maintaining professional client relationships.
I've completed HubSpot Academy Customer Service Representative training covering complaint handling, chat and email support, ticket prioritisation, SLAs, escalations, refunds, billing issues, cancellations, and support documentation. I'm transitioning these strengths into a remote customer service or customer support role.
Experience
Work history, roles, and key accomplishments
Associate | Legal Practitioner
PUNUKA Attorneys & Solicitors
Nov 2024 - Present (1 year 10 months)
Take ownership of client requests and concerns from initial communication through to appropriate resolution or escalation. Manage multiple client matters simultaneously, assessing urgency and prioritising time-sensitive requests while maintaining service quality.
Associate | Legal Practitioner
Arthur Obi Okafor, SAN & Associates
Mar 2021 - Oct 2024 (3 years 7 months)
Communicated regularly with clients to understand their concerns, gather relevant information and determine appropriate responses to their needs. Built and maintained professional relationships with clients while managing sensitive, difficult and sometimes frustrating interactions.
Education
Degrees, certifications, and relevant coursework
HubSpot Academy
Customer Service Representative Training, Customer Service
Completed Customer Service Representative training covering complaint handling, chat and email support, active listening, empathy, ticket prioritisation, escalation, SLAs, customer service KPIs, refunds, billing issues, cancellations and support documentation.
Nigerian Law School
Barrister at Law, Law
Grade: Second Class Upper Division
Earned a Barrister at Law (BL) degree with Second Class Upper Division in 2019.
Nnamdi Azikiwe University
Bachelor of Laws, Law
Grade: Second Class Upper Division
Earned a Bachelor of Laws (LL.B) degree with Second Class Upper Division in 2018.
Nnamdi Azikiwe University
Diploma in Law, Law
Grade: Second Class Upper Division
Earned a Diploma in Law (ND) with Second Class Upper Division in 2014.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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