Otonye Timothy
@otonyetimothy
Client-focused customer support professional skilled in CRM, escalation, and process improvement.
NigeriaWhat I'm looking for
I am a customer-focused professional with over two years of experience delivering fast, accurate, and empathetic support across chat, voice, and email. I consistently manage high-volume interactions, drive issue resolution using Zendesk, Zoho CRM, and Salesforce, and improve internal workflows to elevate client satisfaction.
Calm under pressure, I bring strong problem-solving, de-escalation, and cross-functional collaboration skills, combined with a remote-ready setup and proven results such as improving client satisfaction by 25% and achieving 95% positive feedback in prior roles.
Experience
Work history, roles, and key accomplishments
Associate, Client Support
Pinheiro LP
Apr 2024 - Oct 2025 (1 year 6 months)
Delivered responsive client support via calls, email, and documentation updates, maintaining organized records and high-quality interactions in a fast-paced environment.
Client Service Representative
TAR Global Placement Consulting
Nov 2022 - Nov 2023 (1 year)
Handled 30+ daily inquiries across phone and email, achieved 95% positive feedback and improved client satisfaction by 25% through end-to-end case management and de-escalation.
Graduate Intern, Client Support
Sololáakpana Barristers & Solicitors
Oct 2022 - Oct 2022 (0 months)
Served as liaison between clients and legal teams, maintained organized case files, and streamlined processes to improve case management efficiency during a one-month internship.
Education
Degrees, certifications, and relevant coursework
Nigerian Law School, Enugu Campus
B.L (Hons), Law
Grade: Second Class Upper
Completed Bar Professional training leading to the Bachelor of Laws professional qualification (B.L) with Second Class Upper honors.
Adeleke University
Bachelor of Laws (LL.B), Law
Grade: Second Class Upper (CGPA: 4.14/5.0)
Completed LL.B (Hons) with Second Class Upper honors and a CGPA of 4.14/5.0.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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