Olapeju User
@olapejuuser
Customer Support Specialist with 3 years' experience in client-focused service.
NigeriaWhat I'm looking for
I am a customer support specialist with three years of experience providing timely, professional assistance via email, phone, and live chat in fast-paced environments. I excel at ticket management, documentation, CRM tools (Zendesk, HubSpot), and maintaining calm, solution-focused communication while resolving access and account issues.
I have supported legal and academic staff, managed high-volume requests with accuracy, and delivered strong follow-up to ensure task completion and user satisfaction. I am a quick learner with formal training in data analysis using Excel and a commitment to continuous improvement and service excellence.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Lagos State Judiciary
Jan 2020 - Jan 2025 (5 years)
Provided multi-channel support to staff and legal professionals, resolving access issues to confidential case files and improving response timeliness through diligent follow-up and documentation.
Volunteer Librarian
Simeon Adebo Library
Jan 2019 - Jan 2020 (1 year)
Assisted patrons with information requests and provided remote support for cataloging and digital access, improving accessibility and user satisfaction.
Library Intern
University of Ilorin Library
Jan 2017 - Dec 2017 (11 months)
Supported students and staff with technical inquiries and information access, managing support requests and maintaining academic digital systems organization.
Library Intern
Nimbe Adebimpe Library
Jan 2016 - Dec 2016 (11 months)
Provided daily user support, resolved access challenges, and managed documentation and administrative tasks to support library operations.
Education
Degrees, certifications, and relevant coursework
UIUniversity of Ilorin
Bachelor of Science, Library and Information Science
Completed a Bachelor of Science in Library and Information Science with coursework and practical experience supporting academic library services.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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