Odusanya Rebecca

I’m a customer-oriented Customer Service Representative with over 2 years of experience supporting clients via phone, email, and social media. I’m highly adaptable and focused on delivering professional service aligned with company standards and KPIs.

In my recent role as a Customer Service & Social Media Specialist at Baohub Consult, I delivered responsive support to customers across Instagram, Facebook, and email channels. I handled high volumes of messages and complaints, provided onboarding support and product guidance to new clients, and documented every interaction accurately in CRM tools to enable data-driven decision-making.

Previously, as a Sales Executive / Client Relationship Officer at Excellent Global Management Solutions, I managed relationships with property and facility management clients. I acted as the primary liaison between clients and operational teams, ensuring service delivery, upsold services based on customer needs, and maintained accurate interaction logs to support service optimization.

I’m committed to maintaining client satisfaction in high-volume environments while contributing to operational improvements. I’m immediately available for remote roles and capable of adjusting to UK business hours, bringing strong communication, de-escalation, and teamwork to every client interaction.