Open to opportunities

Oduro-Abrokwa Agyekum

@oduro-abrokwaagyekum

Message

I coordinate service delivery, improve operations, and use data to keep projects and teams on track.

United Kingdom

Message

What I'm looking for

I'm looking to contribute my project coordination, service delivery, data analysis, risk management and team coaching experience in an operational or project-focused role.

I've coordinated delivery across HMRC, Apply Buddy Ltd, Thirteen Group, Entain, and Akuapem Traditional Council, combining operational accuracy with practical project planning.

At Apply Buddy, I managed multiple workstreams, dashboards, risks, schedules, and client reviews, contributing to a 45% improvement in on-time project delivery and a 15% reduction in delays.

In frontline service environments, I coach new starters, analyse KPI and case trends, coordinate emergency and safeguarding cases, and use escalation and risk-assessment methods to support safe, timely resolutions.

I've also led a six-person team through an eight-week outreach programme, used Agile workflows to improve delivery efficiency by 20%, and bring an MSc in Project Management and APM Associate membership to my work.

Experience

Work history, roles, and key accomplishments

Current

Administrative Officer

Current

HMRC (Valuation Office)

Feb 2026 - Present (7 months)

Register and process non-domestic rates cases in line with defined procedural standards, maintaining accuracy and consistency across a daily caseload. Correspond with property owners, agents and local councils, resolving queries clearly and flagging inconsistencies to caseworkers for early resolution.

Case Management Correspondence Query Resolution