Odudu Umoren

I've supported customers at Renaissance Innovation Labs and OSMN Website & Apps, resolving high volumes of inquiries across phone, email, and in-person channels while consistently meeting SLA targets.

At Renaissance Innovation Labs, I resolved 15+ tickets daily, diagnosed root causes, maintained accurate CRM records, and escalated complex cases with detailed notes to help senior teams resolve issues faster. I also tracked recurring issues and shared insights to improve processes, reduce ticket volumes, and strengthen customer satisfaction.

At OSMN Website & Apps, I managed 20+ daily customer inquiries, investigated underlying concerns, documented complete case histories, and coordinated updates with technical and project teams.

My IT Support internship at Kodehauz Solutions strengthened my troubleshooting, user-access management, software configuration, and documentation skills. I bring a customer-first approach grounded in patience, empathy, clear communication, and practical use of CRM, helpdesk, and AI tools.