Odise Barjamaj
@odisebarjamaj
Experienced sales manager with strong customer service skills.
AlbaniaWhat I'm looking for
I am an experienced professional in marketing, sales, customer service, and hospitality, with a proven track record of delivering exceptional results. My journey has equipped me with strong interpersonal and communication skills, allowing me to thrive in roles that require direct interaction with clients. I am a quick learner, adaptable to various contexts, and proficient in English and Italian.
In my recent role as a Junior Sales Manager at IR Real Estate & Management, I successfully maintained client relationships and assisted in sales planning and market analysis. My experience as a Customer Service Representative at We Are Fiber further honed my ability to respond to customer inquiries across multiple channels, ensuring satisfaction and resolving complaints effectively. I have also worked in the hospitality sector, where I managed booking profiles and facilitated enjoyable experiences for tourists.
Experience
Work history, roles, and key accomplishments
Freelance Client Relationship Manager
Self Employed
Jun 2015 - Present (10 years)
Managed booking profiles for various hospitality businesses, handling requests and ensuring customer satisfaction during peak tourist seasons. Adapted quickly to changing situations and customer preferences.
Junior Sales Manager
IR RealEstate & Management
May 2024 - Nov 2024 (6 months)
Responsible for presenting projects to clients, maintaining relationships, and handling sales contracts. Assisted in sales planning and market analysis while ensuring accurate record-keeping and timely follow-ups on leads.
Customer Service Representative
We Are Fiber
Jan 2021 - Mar 2024 (3 years 2 months)
Responded to customer inquiries through various channels, provided product information, resolved complaints, and maintained detailed interaction records. Involved in multiple campaigns to enhance customer engagement.
Shore Excursions Associate
Carnival Vista
Mar 2019 - Nov 2020 (1 year 8 months)
Facilitated enjoyable port tours for cruise passengers by providing information, promoting tours, and assisting in staff training. Monitored performance of tour staff to ensure quality service.
Team Waiter
Carnival Breeze
May 2018 - Jan 2019 (8 months)
Provided excellent wait service to ensure customer satisfaction, took orders, delivered beverages, and made menu recommendations while addressing customer inquiries.
Customer Service Operator
Tregi Marketing Group
Dec 2016 - Feb 2017 (2 months)
Handled inbound customer calls, provided prompt assistance, and resolved issues while maintaining detailed records of interactions.
Touristic Group Guide
Butrint National Park
May 2016 - Sep 2016 (4 months)
Welcomed tourists, informed them about the itinerary, and planned alternate activities in case of cancellations or closures.
Education
Degrees, certifications, and relevant coursework
PTPolytechnic University of Tirana
Bachelor of Science, Geodesy
2013 - 2016
Studied Geodesy with a focus on Geodetic Engineering, gaining knowledge in surveying, mapping, and spatial data analysis.
Availability
Location
AlbaniaAuthorized to work in
Job categories
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