Ocean Tai Ellis

Utilized Power BI for post-event customer data analysis, providing valuable insights for sales follow-up. Conducted SEO analysis and audits to optimize content and improve search rankings, while also creating social content to enhance brand visibility and raise awareness for events.

Delivered exceptional customer service via inbound and outbound communications, ensuring high satisfaction and retention. Supported marketing campaigns by managing school project registrations and follow-ups, contributing to project success.

Delivered personalized beauty consultations and successfully upsold products through strong brand and product knowledge. Participated in in-store marketing campaigns and events to drive customer engagement and brand visibility.

Provided bespoke fragrance and beauty recommendations, tailored to customer needs and preferences. Executed creative makeup looks for various events and contributed to brand awareness through participation in in-store promotions.

Launched and managed an e-commerce boutique selling cosmetics and clothing via Shopify, overseeing all aspects including product sourcing, pricing, and order fulfillment. Created and implemented digital marketing campaigns using Facebook Ads Manager and produced engaging content for Instagram and TikTok to boost brand visibility and drive conversions.

Currently completing a Multi-Channel Marketing Apprenticeship at ServiceNow. This program focuses on developing expertise in campaign management and data analytics, preparing for a career in marketing.

Completed and passed a Level 3 qualification in Business Studies. This program provided a foundational understanding of business principles and practices.

Achieved 8 GCSEs including Math's, English, Science, R.S (religious studies), Music, and Photography. These qualifications provided a broad educational foundation.