KJ

Open to opportunities

Khervi Jhoomah

@khervijhoomah

Strategic marketer passionate about digital media and brand storytelling.

What I'm looking for

I am looking for a collaborative environment that fosters creativity and growth, where I can apply my marketing skills and contribute to impactful projects.

With a strong foundation in strategic marketing and digital media, I have honed my skills in campaign planning, brand storytelling, and audience engagement. My experience includes working on real-world marketing briefs for charities and cultural organizations, where I developed a keen understanding of how to connect with diverse audiences. I thrive on creative problem-solving and insight-driven strategies that contribute to meaningful brand experiences.

Currently pursuing a master's degree in Strategic Marketing with Digital Media, I am eager to secure a full-time marketing placement that will further enhance my professional experience. My academic projects, including designing a website for the NOAH charity and leading a marketing proposal for the Cambridge Museum of Technology, have equipped me with practical skills and a deep understanding of digital strategy and brand communication.

In my role as a Customer Service Assistant at Marks & Spencer, I have developed strong communication skills and the ability to resolve customer queries effectively. I am motivated by the opportunity to contribute to impactful marketing initiatives and to continue growing in a dynamic and innovative environment.

Experience

Work history, roles, and key accomplishments

MS

Current

Customer Service Assistant

Current

Marks & Spencer

May 2022 - Present (4 years 1 month)

Delivered professional service across in-person, digital, and email platforms, resolving customer queries and complaints in line with brand expectations. Supported merchandising, floor setup, and product launches, developing strong communication and team collaboration in a high-volume environment.

Customer Service Customer Engagement Merchandise Communication Team Collaboration Problem Solving

Education

Degrees, certifications, and relevant coursework

UH

University of Hertfordshire

MA Strategic Marketing with Digital Media, Strategic Marketing with Digital Media

Grade: First

Activities and societies: Designed a website for the NOAH charity as part of Digital Media coursework; Led a marketing proposal for the Cambridge Museum of Technology; Delivered an integrated communications campaign for Thalians Theatre Company

Designed a website for the NOAH charity as part of Digital Media coursework. Led a marketing proposal for the Cambridge Museum of Technology. Delivered an integrated communications campaign for Thalians Theatre Company.

UH

University of Hertfordshire

BA Marketing, Marketing

Grade: 2.1

Activities and societies: Business Model Canvas and campaign for the Cloud Fit startup; Campaign development for Hertfordshire Sports Village; Research support for Hertfordshire Libraries marketing report; Participated in TikTok & Instagram Reels strategy workshop; Pitch presenter for agency-style Argos campaign; Participated in L’Oréal Brandstorm innovation challenge; Customer experience redesign for TEMU in the Champion Challenge

Developed a Business Model Canvas and campaign for the Cloud Fit startup. Contributed to campaign development for Hertfordshire Sports Village and provided research support for Hertfordshire Libraries marketing report. Participated in a TikTok & Instagram Reels strategy workshop and was a pitch presenter for an agency-style Argos campaign.

Tech stack

Software and tools used professionally

Gmail

Canva

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