Shikhar Satpute

Led the design and rollout of AI-assisted automation and enterprise workflow solutions for B2B clients, supporting onboarding, internal operations, reporting, and service delivery across 30+ EMEA/GCC locations. Reduced manual effort by 40–50% through workflow automation and process redesign, and owned end-to-end delivery from discovery and requirements through UAT, training, rollout, and post-go-l

Led product strategy and Agile delivery for customer-facing fintech and enterprise platforms, shaping roadmaps that improved acquisition journeys, engagement flows, and digital experience quality. Managed Scrum/Kanban delivery for 6–8 member teams and used structured feedback loops to strengthen adoption readiness and operational outcomes.

Translated business requirements into functional specifications for ERP, CRM, and digital platform initiatives, creating BRDs, user stories, wireframes, and process flows to support delivery readiness. Mapped workflows, identified gaps, and supported UAT and issue resolution while contributing to an AI-driven chatbot that improved customer response efficiency by 25–30%.

Managed 20+ freelancers and distributed contributors across content, illustration, translation, and editorial workstreams, delivering 3+ large-scale service projects aligned to timelines and client requirements. Coordinated distributed teams, defined SLA targets and performance metrics, and improved delivery efficiency by ~15–20% by introducing workflow improvements that reduced revision cycles.

Bachelor's degree in Design and Management from Tata Institute of Social Sciences.

Certified Business Analysis Professional (CBAP) certification from HRD University.

Certified Scrum Master certification from Scrum Alliance.