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Omar Britton-Grant

@obrittongrant

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Experienced customer success manager, based in NYC.

United States

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What I'm looking for

I’m looking for a job centered around a collaborative, team-focused culture, with opportunities to learn, grow, and apply my skills. I am excited by the opportunity to work with a company whose mission I firmly believe in, and I'm eager to use my skills to foster positive relationships with the customer.

I am a proactive and results-oriented professional specializing in small business development, with a keen focus on financial and digital marketing consulting. My expertise lies in identifying and implementing cost-saving initiatives, diversifying revenue streams, and orchestrating impactful digital marketing campaigns. With a proven track record as a successful sole proprietor, I have consistently guided clients towards heightened profitability and enhanced overall performance.

My major strengths include strategic thinking and the ability to collaborate with cross-functional teams to drive positive changes and process improvements. I excel at bridging the gap between complex technology concepts and clear, understandable communication. I am passionate about leveraging my skills to empower businesses to achieve their goals, with a hands-on approach that ensures actionable results.

Experience

Work history, roles, and key accomplishments

Client Success Manager

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Feb 2022 - Apr 2023 (1 year 2 months)

In my role, I conducted thorough client meetings to evaluate their business plans and ideas, ensuring they aligned with current market trends and opportunities. I played a crucial role in identifying suitable funding options, offering comprehensive guidance to clients on acquiring the financial resources needed for their business ventures.

Customer Success Onboarding Customer Retention