At The Simba Group (TVS), I execute inbound and outbound sales calls, convert prospects into paying customers, and manage leads through a disciplined follow-up pipeline. I maintain real-time CRM records and meet or exceed individual monthly revenue and call volume targets.
Previously, at 3DC Microfinance Bank, I identified cross-sell and upsell opportunities during customer interactions and followed up with at-risk customers. At Sulspap Microfinance Bank, I maintained customer records and prepared performance reports; my Udemy Data Analytics certification supports my analysis of call metrics, conversion trends, and lead quality.
