Nwosu Adaobi
@nwosuadaobi
I resolve complex customer issues and improve onboarding, retention, and support operations.
NigeriaWhat I'm looking for
At Moniepoint Microfinance Bank, I handle 100+ daily customer inquiries across live chat, email, social media, WhatsApp, and calls while maintaining 96% SLA compliance and 93% CSAT. I verify 500+ KYC documents monthly with 98% accuracy and help reduce onboarding delays by 25%.
I've also improved first-contact resolution to 88%, reduced escalations by 30%, and partnered with Product, Engineering, and Compliance teams to resolve recurring issues. Across fintech, healthtech, and customer success operations, I bring practical experience in complaint resolution, onboarding, documentation, SOPs, and customer retention.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Moniepoint Microfinance Bank
Dec 2021 - Present (4 years 10 months)
Handled 100+ daily customer inquiries via live chat, email, and social media while maintaining 96% SLA compliance and 93% average CSAT score. Verified 500+ customer KYC documents monthly with 98% accuracy, reducing onboarding delays by 25%.
Client Support & Operations Personnel
RoHealth Limited
Jan 2021 - Dec 2021 (11 months)
Improved customer onboarding efficiency by 25% through timely support and effective resolution of billing and account issues. Maintained 92% customer satisfaction rating by resolving complaints promptly and professionally.
Team Lead - Quality Control & Customer Success
The M&W Nuts Company
Aug 2019 - Jan 2021 (1 year 5 months)
Led customer service operations across multiple channels, increasing customer satisfaction by 20%. Improved order fulfillment efficiency by 30% through better inventory coordination and streamlined processes.
Education
Degrees, certifications, and relevant coursework
Tekedia Institute
Master of Business Administration (miniMBA), Business Administration
Completed a miniMBA program at Tekedia Institute in 2023.
Lagos State University
Postgraduate Diploma, Business Management
Earned a Postgraduate Diploma in Business Management from Lagos State University in 2022.
Federal Polytechnic Nekede
Higher National Diploma (HND), Chemistry
Completed a Higher National Diploma in Chemistry from Federal Polytechnic Nekede in 2018.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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