Open to opportunities

Obialo Chisom

@obialochisom

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Passionate Customer Support Specialist dedicated to enhancing customer experiences.

Nigeria

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What I'm looking for

I am looking for a role in a customer-centric environment that offers growth opportunities and values teamwork.

I am a passionate and dedicated Customer Support Specialist with a strong background in customer service, leadership, and business management. My experience includes managing teams, handling customer inquiries, and ensuring customer satisfaction. I have a proven ability to communicate effectively and empathize with customers, which has allowed me to resolve issues efficiently.

Throughout my career, I have engaged in various roles that have honed my skills in customer support and business operations. As a Business Owner, I successfully built and managed a Zobo drink business, where I developed marketing strategies that increased brand awareness by over 85%. My role as a Community Manager Volunteer further enhanced my ability to foster positive environments and engage with diverse groups.

I am eager to apply my skills in a dynamic, customer-focused environment and am open to internships and entry-level roles to gain hands-on experience. My commitment to enhancing customer experiences drives my professional ethos, and I am dedicated to surpassing expectations in every interaction.

Experience

Work history, roles, and key accomplishments

Community Manager Volunteer

Ladies on Fire Ministry

Aug 2022 - Jan 2025 (2 years 5 months)

Engaged and managed a community of over 100 ladies, organizing events and maintaining active participation while addressing concerns.

Community Engagement Communication Conflict Resolution Team Management

Administrative Intern

National Museum

Oct 2023 - Nov 2023 (1 month)

Assisted in curating and organizing exhibits to enhance visitor experience. Provided guided tours and conducted research to support museum collections.

Visitor Education Research Customer Engagement Team Collaboration

Business Owner

Zobo Production & Sales

Jan 2024 - Oct 2023 (-1 years 9 months)

Built and managed a successful Zobo drink business, handling production, sales, and customer engagement. Developed marketing strategies and managed financial transactions.

Business Management Customer Service Marketing Strategy Financial Management

Team Leader / Customer Specialist

Rochuzs Baking Shop

Aug 2016 - Nov 2020 (4 years 3 months)

Led a team in delivering excellent customer service, managing inquiries, and overseeing daily operations to enhance business efficiency.

Customer Service Team Leadership Operations Management Conflict Resolution Staff Training

Intern

EkoFM Radio Station

Aug 2017 - Nov 2017 (3 months)

Assisted in content creation and program scheduling for live broadcasts, engaging with listeners and supporting the production team.

Content Creation Scheduling Listener Engagement Audio Editing

Education

Degrees, certifications, and relevant coursework

Alison

Certification, Virtual Assistance

2024 - 2024

Completed a Virtual Assistance Certification program, equipping with skills necessary for effective remote support and administrative tasks in various business environments.

University of Ilorin

Bachelor’s Degree, Adult Education

2019 - 2024

Grade: Second Class

Pursued a Bachelor's Degree in Adult Education, focusing on educational theories and practices to enhance adult learning experiences. Achieved a Second Class degree, demonstrating a solid understanding of the subject matter.