Obiagwu Esther
@obiagwuesther
Virtual Assistant at NexaServe Remote Solutions who cut email backlog by 33% with new inbox management SOPs.
NigeriaWhat I'm looking for
At NexaServe Remote Solutions, I provide virtual assistance and customer support for a portfolio of clients, managing calendars, email, travel arrangements, and documents. My work helped cut admin backlog by 43%.
I also handle customer enquiries across email, live chat, and phone, and manage HubSpot and Salesforce pipelines and performance dashboards. I developed inbox management SOPs that cut email backlog by 33%.
At BrightPath Digital Agency, I supported three international clients with remote administration and customer service. I maintained CRM records in Zoho and coordinated project updates through Slack and Trello.
Earlier, as a Sales Representative at SwiftGrow Retail & Services, I managed prospects in Zoho CRM, conducted product presentations, and identified opportunities to upsell and cross-sell.
Experience
Work history, roles, and key accomplishments
Senior Virtual Assistant & Customer Support Lead
NexaServe Remote Solutions
Apr 2022 - Present (4 years 7 months)
Delivered comprehensive VA and customer support services for a portfolio of 5 clients, managing executive calendars, email triage, travel arrangements, and document preparation. Supervised 2 junior virtual assistants and handled 60+ daily customer enquiries with a 96% satisfaction score.
Virtual Assistant & Customer Support Specialist
BrightPath Digital Agency
Feb 2021 - Mar 2022 (1 year 1 month)
Provided full remote administrative and customer support to 3 international clients across multiple time zones, ensuring seamless daily operations and zero missed deadlines. Responded to 50+ daily customer queries via email and live chat with a 95% positive feedback rating.
Sales Representative
SwiftGrow Retail & Services
Jun 2020 - Jan 2021 (7 months)
Consistently exceeded monthly sales targets by 26%+ through consultative selling and managed a live pipeline of 65+ prospects in Zoho CRM. Conducted persuasive product presentations for B2C and B2B clients, closing deals worth up to ₦1.8M monthly.
Education
Degrees, certifications, and relevant coursework
Chukwuemeka Odumegwu Ojukwu University
Bachelor of Science, Physiology
2019 - 2023
Bachelor of Science in Physiology from Chukwuemeka Odumegwu Ojukwu University, Anambra State, from 2019 to 2023.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
Job categories
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