Helen John
@helenjohn
Virtual Assistant and CRM Support Specialist delivering high-volume customer care and HubSpot/Salesforce-driven workflows.
NigeriaWhat I'm looking for
I’m a certified Virtual Assistant and CRM-trained customer support professional with over 10 years of experience delivering exceptional service across hospitality, real estate, and client consulting. I’m known for managing high-volume inquiries across phone, email, and chat while keeping customer satisfaction high and records accurate.
In my recent roles, I handled escalated complaints while meeting SLA targets, coordinated across departments to resolve issues quickly, and improved outcomes by reducing repeat complaints by approximately 20%. I also build client tracking systems, follow-up workflows, and CRM reports/dashboards, and I support remote teams with email and calendar management, data management, and organized administrative processes.
Experience
Work history, roles, and key accomplishments
Client Consultant & Entrepreneur
Light Collection
Mar 2017 - Present (9 years 4 months)
Delivered a full client consultation lifecycle from briefing through post-delivery follow-up. Built repeat client relationships through responsiveness and reliability and mentored junior team members in a self-managed environment.
Customer Service & Sales Rep
Koko's Luxury Fashion House
Jan 2025 - Feb 2026 (1 year 1 month)
Provided customer service by assisting clients with luxury fashion purchases and product inquiries. Processed sales transactions, recommended styles, resolved customer complaints, and supported inventory replenishment while responding via in-person, phone, and digital channels.
Customer Care Representative
Orange Resort
Mar 2021 - Dec 2024 (3 years 9 months)
Served as a primary point of contact for high-volume guest inquiries across in-person, phone, and email channels. Resolved escalated complaints efficiently, coordinated with departments to close service issues, and maintained accurate customer records.
Client Advisor
Rotech Energy Services Limited
Aug 2023 - Oct 2024 (1 year 2 months)
Managed end-to-end client relationships for property sales and lease processes. Maintained client records and handled follow-up communications to support proactive engagement.
Product Promoter & Brand Educator
SNAPP
Dec 2018 - Jan 2020 (1 year 1 month)
Educated customers on product benefits and handled real-time inquiries. Captured structured customer feedback for reporting and insights.
Customer Support & Sales Representative
Unilever Nigeria
Aug 2016 - Jan 2019 (2 years 5 months)
Provided customer support for product inquiries, purchases, and after-sales service while promoting and selling Unilever products. Maintained sales and inventory records, collaborated on promotional campaigns, and educated customers on product features and benefits.
Brand Ambassador
Gray Media Communication
Jun 2015 - Nov 2018 (3 years 5 months)
Represented brands at events and tracked customer engagement data. Delivered market feedback reports to internal teams.
Education
Degrees, certifications, and relevant coursework
University of Calabar
Bachelor of Science, Policy Administration
Earned a B.Sc. in Policy Administration from the University of Calabar in 2019.
University of Calabar
Diploma, Personnel Management
Completed a Diploma in Personnel Management at the University of Calabar in 2015.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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