Macarena Franco Vera

Provided exceptional service through clear and prompt communication via chats and phone for 200+ vacational rentals in Latin America. Resolved guest inquiries and concerns efficiently, ensuring a positive and memorable stay. Utilized online reservation systems and guest communication platforms to ensure smooth interaction with guests and demonstrated strong problem-solving skills.

Managed day-to-day operations of a hostel of 130 guests, cultivating a welcoming and comfortable environment for budget travelers. Led a team of around 30 staff, ensuring exceptional guest service through effective training and supervision. Ensured the hostel's smooth operation through effective budgeting and property maintenance.

Spearheaded improvements in guest experience by streamlining check-in/out processes, leading a team of 5 receptionists, and resolving guest inquiries efficiently. Maintained a welcoming and organized reception area while optimizing the hostel's reservation system for accuracy and occupancy.

Creating the content for the NGO's social media for the different campaigns. Monitoring the engagement of the people, and responding to the questions made through the different platforms such as instagram and facebook. Keep track of the progress of the collected donations in order to update all project participants.

Intern in the area of Labor Inclusion for the company at an international level, serving Mexico, Colombia, Peru and Chile. Managed the company's database on labor inclusion issues and volunteer events. Conducted research on social inclusion issues at the national and international levels; in political, legal and commercial spheres.