CRISTIAN SANCHEZ MENDOZA
@cristiansanchezmendo
Guest-oriented tourism professional with a passion for delivering exceptional customer experiences.
What I'm looking for
As a driven and goal-oriented professional, I have honed my skills in the tourism industry, with a strong focus on delivering exceptional customer experiences. With a Bachelor's degree in Tourism and extensive experience in guest services, I possess a unique blend of skills that enable me to provide top-notch service to clients. My proficiency in English and Spanish has allowed me to effectively communicate with guests from diverse backgrounds.
Throughout my career, I have demonstrated my ability to work well under pressure, handling guest requests and complaints with ease. My experience in managing cash floats, handling internal and external telephone calls, and providing general information about ships, venues, and activities has equipped me with the skills necessary to excel in fast-paced environments.
With a strong passion for the tourism industry, I am committed to continually improving my skills and knowledge to provide exceptional service to clients. I am a team player with an outgoing personality, always willing to learn and grow professionally.
Experience
Handle guest requests and complaints, provide general information about the ship, venues, activities, schedules and ports of call, take care of lost and found items, answer internal and external telephone calls, and maintain a cash float.
Camp Counselor
Camp Anne AHRC
Jul 2021 - Oct 2021 (3 months)
Support children and adults with intellectual and developmental disabilities, promote each camper's ability to communicate, interact and increase independence in daily living skills.
Receptionist and Guest Services
Grand Palladium Riviera Maya Resort & Spa
Sep 2022 - Aug 2023 (11 months)
Check in and out guests, provide information about the resort, assist with cash transactions, and assist guests with premium activities.
Recepcionist
Hotel Boutique Casa Fernanda
Jan 2020 - Apr 2021 (1 year 3 months)
Check guests in and out, bill charges, produce and distribute invoices, assist with questions regarding guest invoices, and establish new reservations via phone.
Availability
Location
Authorized to work in
Job categories
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