Nydaysia Allen
@nydaysiaallen
I improve customer experiences and operations through scheduling, team leadership, and problem-solving.
United StatesWhat I'm looking for
I've supported customer and operational excellence at Atrium Health, FedEx Ground, Rise, and NC DHHS, coordinating appointments, resolving inquiries, and keeping daily operations running smoothly.
As an Operations Manager at FedEx Ground, I managed dispatch records and inventory logs to reduce errors by 45%, while using TMS and SMS systems to optimize delivery workflows and reduce costs by 20%. I also led site operations and staff scheduling at Rise, handled high volumes of client and patient inquiries, and enjoy creating positive, reliable experiences for customers and teams.
Experience
Work history, roles, and key accomplishments
Customer Assistant
Atrium Health
Apr 2026 - Present (5 months)
Delivered high-quality service by managing customer inquiries and supporting daily operations. Coordinated appointment scheduling and created welcoming experiences to build customer loyalty.
Education
Degrees, certifications, and relevant coursework
Goldsboro High School
High School Diploma, General Studies
Completed high school education, earning a diploma.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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