Open to opportunities

Nyashadzaishe Eunice Mungwira

@nyashadzaishe

Administrative and operations professional who streamlines office systems, client communication, and digital support for exceptional service.

South Africa

Message

What I'm looking for

I’m looking for an administrative and operations role where I can own day-to-day coordination, strengthen client communication, and support digital workflows—using CRM, invoicing, scheduling, and website/social media management to improve service quality.

I’m a highly organised Administrative and Operations Professional with 4+ years of experience supporting business operations, client communication, office administration, and customer service across hospitality, property management, and service-based industries. I’m trusted to manage sensitive information, coordinate multiple priorities, and keep operations running smoothly while delivering exceptional service to clients and customers.

In my current role as a Guesthouse Manager in Cape Town, I manage daily guesthouse operations—coordinating booking platforms (including Airbnb and direct reservations), handling enquiries and check-ins/check-outs, monitoring occupancy and booking schedules, and coordinating housekeeping and maintenance providers. I also maintain accurate booking records and operational documentation, and I resolve guest concerns professionally to sustain positive guest feedback.

Previously, I’ve supported directors and operational teams as a Personal Assistant/Office Administrator, improving administrative efficiency by streamlining communication, documentation, scheduling, and digital support. I’ve also delivered remote office administration and marketing support for UK-based roles, conducting market and prospect research, managing customer databases, coordinating email marketing campaigns, and producing digital marketing content—all while maintaining strong reporting, follow-up, and administrative accuracy using tools like Zoho CRM, Sage, and Microsoft Office Suite.

Experience

Work history, roles, and key accomplishments

Current

Guesthouse Manager

Current

Casa Cubanza Holiday Accommodation

Mar 2024 - Present (2 years 4 months)

Managed daily operations of a guesthouse, including guest communications, check-ins/check-outs, and coordination of bookings across Airbnb and direct reservations. Monitored occupancy and reservation schedules, coordinated housekeeping and maintenance, and maintained accurate booking records to support high service standards.

Direct Bookings Customer Service Scheduling Booking Records

Current

Personal Assistant / Office Administrator

Current

Drain William Plumbing CC

Jan 2024 - Present (2 years 6 months)

Provided administrative support to the Director and operational team, coordinating schedules and workforce logistics and preparing quotations, invoices, and client correspondence. Managed supplier follow-ups, maintained records and documentation systems, created marketing materials with Canva, and updated website/digital content via Truehost while supporting social media marketing.

Schedule Management Quotations Invoicing Correspondence Supplier Communication Documentation Canva Marketing Materials Digital Content Management Truehost Social Media Support

Current

Waitress / Front of House

Current

Mynt Cafe

Jan 2019 - Present (7 years 6 months)

Handled front-of-house duties including welcoming guests, managing seating, supporting reservations, and responding to guest enquiries and concerns. Took orders with attention to special requests and dietary preferences, processed payments, coordinated with kitchen/service teams, and maintained tidy guest-ready dining and reception areas.

Reservations Support Order Taking Dietary Preference Handling Payment Processing Customer Satisfaction

Current

Waitress / Front of House

Current

Perseverance Tavern

Jan 2019 - Present (7 years 6 months)

Provided guest-facing front-of-house support by welcoming guests, managing seating, handling reservations and enquiries, and resolving customer concerns. Took accurate food and beverage orders (including special requests and dietary preferences), processed payments efficiently, communicated with kitchen/service teams, and maintained clean, guest-ready dining and reception areas.

Guest Service Reservations Dietary Preference Handling Payment Processing FOH–Kitchen Communication Dining Area Maintenance Reception Area Maintenance

Current

Waitress / Front of House

Current

Hyatt Regency Cape Town

Jan 2019 - Present (7 years 6 months)

Supported front-of-house service by welcoming guests, managing seating, handling reservations and guest enquiries, and addressing customer concerns. Took food and beverage orders with attention to special requests and dietary preferences, processed payments, coordinated with kitchen/service teams, and maintained clean, guest-ready reception areas.

Guest Service Reservations Food and Beverage Ordering Dietary Preference Handling Payments Customer Complaint Resolution Customer Satisfaction

Current

Waitress / Front of House

Current

Salisburys

Jan 2019 - Present (7 years 6 months)

Provided front-of-house hospitality support by welcoming guests, managing seating, handling reservations and enquiries, and assisting with guest concerns. Took food and beverage orders accurately (including special requests), processed payments, coordinated with kitchen/service teams, and helped maintain clean, organised dining and reception areas.

Guest Service Reservations Food and Beverage Ordering Payments Customer Satisfaction Complaint Handling Reception Area Maintenance

Remote Support Office Administrator

The Master Key Group

Jan 2021 - Jan 2024 (3 years)

Supported business development through market and prospect research, including compiling client lists for targeted outreach. Coordinated email marketing campaigns and follow-ups, produced digital marketing content and animated promotional videos, and supported ongoing client engagement with regular communication and reporting.

Market Research Prospect Research Targeted Communications Email Campaigns Follow up Digital Marketing Content Client Engagement Reporting Administrative Documentation

Remote Office Administrator

Post Code Cleaners

Jan 2020 - Jan 2021 (1 year)

Promoted services via online platforms to source new clients and managed client invoicing and account records. Created digital business profiles with QR codes, handled client communications and data using CRM software, scheduled meetings, answered calls, supported onboarding, and maintained digital and physical filing systems to support day-to-day remote administration.

Invoicing Digital Business Profile CRM Software Client Communication Scheduling Call Handling Onboarding and Support Digital Filing Systems Client Data Management Remote Office Administration

Practice Administrator

Mahalaya Psychological Health Consultants

Jan 2019 - Aug 2019 (7 months)

Managed day-to-day appointment scheduling and client follow-ups for a psychological health practice. Handled billing, correspondence, petty cash, maintained the practice database and filing system, supported marketing/promotional initiatives, and managed confidential client information with professionalism and discretion.

Appointment Scheduling Follow up Billing Correspondence Petty Cash Management Database Management Client Administration Marketing Support