Innocentia Raphadu

Coordinate logistics for school trips and events, managing schedules and supplier communication. Serve as a key point of contact for parents, suppliers, and sponsors via phone, WhatsApp, and email.

Processed and dispatched 30+ invoices daily with full accuracy, ensuring timely delivery and zero billing errors. Managed high-volume front desk calls and visitor greetings, and maintained secure, confidential filing systems.

Led and scheduled a team of 5 staff, improving operational efficiency through training and coordination. Recruited and trained new staff on customer service and POS systems, reducing onboarding time, and streamlined workflows to cut waste and labour costs.

Reduced no-show rates by 30% through proactive follow-up calls and confirmations. Managed reservations for a high-volume restaurant, maintaining detailed customer records and providing accurate information on menus and policies.

Managed multi-line phone systems and high call volumes while resolving client issues efficiently. Booked flights, accommodation, and car rentals for management, coordinating complex travel logistics. Also compiled monthly EXCO meeting documentation for senior leadership, ensuring accurate, complete files were ready ahead of every session.

Managed daily calls and emails, providing professional customer support. Reduced client wait times by improving front desk workflow and response speed.

Provided receptionist services at a hotel, handling guest interactions and front desk duties.

Completed Senior Certificate at Sandtonview Combined School from 2003 to 2007.