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Nyasha Chikove

@nyashachikove

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I manage insurance claims, contractor coordination, compliance, and client service across operational environments.

South Africa

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What I'm looking for

I'm looking for an administrative, insurance claims, or legal-support role where I can apply my legal knowledge, claims coordination, compliance awareness, and client-service experience in a high-pressure environment.

I'm currently managing Outsurance claims at Zipp Plumbers CC from intake to completion, coordinating contractors, clients, plumbers, and assessors. I also handle complaints, disputes, invoicing follow-ups, reporting, and internal insurance claims.

I've strengthened operations through health and safety compliance, incident reporting, and improved claims performance. With an LLB and legal-secretary experience supporting attorney communications, legal documentation, and court processes, I bring accuracy and compliance awareness to claims administration.

Experience

Work history, roles, and key accomplishments

Current

Senior Administrator & Claims Handler

Current

Zipp Plumbers CC

Apr 2021 - Present (5 years 5 months)

Manage and oversee all Outsurance related claims from intake to completion, allocate work to contractors, and handle queries and dispute resolution. Also assist with invoicing, health and safety compliance, and incident reporting.

Claims Management Client Relations Reporting Documentation Compliance Awareness Microsoft Office SAGE Pastel Data Entry Reporting Systems

Legal Secretary

Hughes Madondo Incorporated

Jan 2024 - Jun 2024 (5 months)

Assisted an attorney while awaiting completion of LLB degree, managed client communications, prepared briefs for Counsel, and coordinated legal document retrieval with the Sheriff's office.

Legal Documentation Client Communication Briefing Preparation Court Proceedings

Administrator

Black Legend Electronics & TV Repairs

Jan 2020 - Apr 2021 (1 year 3 months)

First point of contact for clients requiring repairs and insurance assessments, allocated work to technicians, and processed insurance claims for insurers such as Outsurance and Santam.

Client Services Work Allocation Insurance Claims Processing Coordination

Assistant Sales Manager

Lavo Wines

Jan 2019 - Mar 2020 (1 year 2 months)

Supported marketing initiatives and coordinated promotional events, maintained sales records, and engaged directly with customers to drive product awareness.

Marketing Support Event Coordination Sales Records Customer Engagement

Project Manager

Chloee Entertainment Agency

Jan 2017 - Nov 2018 (1 year 10 months)

Managed artist schedules, auditions, and bookings, coordinated with production companies and recruitment agencies, and organised events while maintaining talent profiles.

Project Management Scheduling Event Organisation Coordination