Open to opportunities

Nyakno Sampson

@nyaknosampson

Message

I resolve high-volume SaaS customer issues across email, chat, WhatsApp, and CRM systems.

Nigeria

Message

What I'm looking for

I'm looking for a remote customer support or customer success role where I can resolve customer issues, improve support workflows, use CRM tools, and contribute to strong service standards across time zones.

I've supported high-volume customer operations at A-Pixel Tech, managing 40–60+ daily interactions across email, WhatsApp, and LinkedIn. I resolved over 1,500 customer and product-related inquiries while maintaining 98%+ accuracy in Zendesk and Google Sheets records.

I improve response efficiency and customer engagement through structured follow-ups, workflow optimization, and clear communication. I also collaborate with internal teams to escalate complex issues and help customers receive timely resolutions.

My experience includes remote support, CRM administration, ticket tracking, reporting, documentation, and knowledge base updates using Zendesk, HubSpot, Google Workspace, Slack, Trello, and Zoom.

Experience

Work history, roles, and key accomplishments

Customer Service Intern

Alpha X

Aug 2025 - Dec 2026 (1 year 4 months)

Handled approximately 30 daily customer inquiries via email and messaging platforms, maintaining accurate records and escalating complex issues. Provided clear and professional communication to support customer satisfaction and retention.

Customer Support Email Support Record keeping Escalation Handling

Customer Service Representative

A-Pixel Tech

Dec 2025 - Jun 2026 (6 months)

Managed 40-60+ daily customer interactions across email, WhatsApp, and LinkedIn, resolving over 1,500 inquiries with 98%+ data accuracy. Improved response efficiency and customer engagement by 30% through structured follow-ups and workflow optimization.

Zendesk Google Sheets Customer Support CRM Workflow Optimization Escalation Handling