At 7ven Oaks Limited, I led delivery of a £120,000 Care Home Membership Portal using a Hybrid (Agile and Waterfall) approach. I coordinated a 9-member cross-functional team and delivered the project within its 12-week timeline, with zero scope creep, budget overrun, or schedule slippage.
At Reliance Health, I resolved 150+ customer email requests daily while maintaining a CSAT score above 90%. I reviewed HMO eligibility and authorisations, kept accurate records in Zoho CRM and Freshdesk, and trained 10 new Customer Care Officers.
