NWAMAKA Victor-Onyike

Organized schedule events and managed correspondence, including emails and memos. Handled inquiries and resolved issues with professionalism, enhancing stakeholder satisfaction.

Proactively provided comprehensive support for ATMs, ensuring their smooth functioning and uptime, enhancing customer satisfaction and reduced service disruptions. Delivered exceptional customer service, addressing inquiries, resolving issues, and maintaining high customer satisfaction, resulting in positive feedback and increased customer loyalty.

Conducted outbound calls to customers (Telemarketing), offering personalized support and addressing their inquiries, improving customer engagement and satisfaction. Successfully resolved and handled customer complaints and concerns, employing effective problem-solving skills and empathy, significantly reducing customer escalations and improving overall customer retention rates.

Accurately input and maintained student information, academic records, and administrative data into the school's database, ensuring data integrity and reliability. Streamlined data management processes by implementing efficient data entry practices, resulting in reduced errors and quicker access to vital information for faculty and staff.

Underwent rigorous Basic SACS Software training, acquiring proficiency in structural analysis and design, enabling effective contribution to complex engineering projects. Collaborated with the civil/structural team to produce accurate and detailed structural drawings using AUTOCAD software, facilitating smooth project execution and meeting project milestones efficiently.

Completed rigorous AUTOCAD Software training to enhance technical drafting and design proficiency, contributing to more efficient project workflows and accurate engineering documentation. Actively participated in safety orientation courses, implementing essential safety practices and protocols within the project team, ensuring a secure work environment and reducing the risk of accidents on-site.

Studied Civil/Structural Engineering, gaining proficiency in structural analysis and design. Acquired skills in technical drafting and design using AUTOCAD software.