Nwakaego Ugochukwu

I’m a customer service professional with 10+ years of experience across telecommunications and service environments. I focus on resolving issues efficiently, maintaining professionalism under pressure, and building long-term client relationships.

In my recent role as a Greeter / Customer Service Executive supporting U.S. visa applicants and American Citizen Services, I handled front-line customer service, managed applicant data in Amentum, and ensured documentation accuracy and compliance. I also escalated complaints appropriately, followed up to guarantee resolution, and prepared regular and ad-hoc reporting for managers.

From 9mobile Nigeria, I served as an Account Manager (SME – Enterprise Segment) where I maintained strong client relationships and achieved 95% customer satisfaction. I resolved complaints promptly, collaborated with internal teams to improve service delivery, and trained and supervised sales agents to uphold customer engagement and service standards.

I bring additional depth from supporting customer operations through data analysis and reporting as a Sales Analyst / Customer Support Associate, plus remote experience as an AI Chat Reviewer focused on quality assurance and response accuracy. Whether remote or on-site, I’m consistent in communication, problem-solving, and service quality.