Open to opportunities

Nur Zulkifli

@nurzulkifli

Message

Organized customer service representative with strong problem-solving skills.

Malaysia

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a dedicated customer service representative with experience in high-pressure environments, particularly in the UK. My role at Diligenta Ltd involved guiding customers through pension schemes, resolving complaints, and ensuring compliance with GDPR regulations. I take pride in my ability to adapt and provide solutions that meet customer needs, which has been pivotal in my career.

Previously, I worked as a Sales Assistant at Celcom Networks, where I honed my skills in customer engagement and sales targets. My experience as a Front Office Supervisor at TIDO Hostel allowed me to manage a team, handle various customer inquiries, and maintain a professional demeanor under pressure. I am proficient in Microsoft Office and have a strong ability to multitask while ensuring high-quality service.

Experience

Work history, roles, and key accomplishments

Customer Services Representative

Diligenta Ltd

Sep 2022 - Jul 2023 (10 months)

Handled customer inquiries and complaints regarding pension schemes, ensuring compliance with GDPR. Provided solutions for online account issues and guided employers on payroll contributions. Managed claims for retirement pots and assisted financial advisors with policy information.

Communication Skills Customer Service GDPR Compliance Problem Solving Account Management Troubleshooting Teamwork

Sales Assistant

Celcom Networks

Aug 2020 - Sep 2021 (1 year 1 month)

Engaged with customers to address queries and complaints, maintained product knowledge, and achieved sales targets. Responsible for store merchandising and managing stock deliveries, including opening and closing procedures.

Customer Engagement Sales Target Achievement Product Knowledge Merchandise Teamwork Communication Skills

Receptionist/ Front Office Supervisor

TIDO Hostel

Jan 2018 - Jul 2020 (2 years 6 months)

Managed customer inquiries and complaints through various channels. Handled guest check-ins and check-outs, room reservations, and cash management. Supervised staff, organized workflows, and monitored employee productivity.

Workflow Management Customer Service Complaint Handling Room Reservations Time Management Communication Skills

Barista

The Coffee Bean And Tea Leaf

Jun 2016 - Dec 2017 (1 year 6 months)

Welcomed customers, took orders, and provided drink recommendations. Responsible for store opening and closing, cash handling, and maintaining hygiene protocols while ensuring customer satisfaction.

Customer Service Order Taking Time Management Teamwork Communication Skills

Education

Degrees, certifications, and relevant coursework

Kolej Tingkatan Enam Haji Zainal Abidin

A Levels, A Levels

2017 - 2018

Grade: 2.42 GPA

Completed A Levels with a focus on General Studies, General History, English Language, Business Studies, Sports Science, and Physical Education, achieving a GPA of 2.42.