Nurul Syamira
@nurulsyamira
Operations manager at LALAMOVE Malaysia who improved driver-team utilization and expanded onboarding hubs across Malaysia.
MalaysiaWhat I'm looking for
At LALAMOVE Malaysia, I improved utilization for the Call-Op team by 20% and for Tier-2 regional teams by 25% through targeted coaching and workflow redesign. I also maintained an 88% retention rate for the Malaysia team.
I lead quarterly CapEx budgeting and procurement, and serve as the operations liaison to Finance. I also coordinate demand forecasting across national hubs, helping maintain more than 90% supply availability.
As Team-Lead Driver Onboarding, I helped launch hubs in Johor, Malacca, and Penang, and centralized onboarding in Kuala Lumpur. I led a team of 12 staff and coached three Senior Agents into sub-leadership roles.
Earlier at LALAMOVE Malaysia, I processed driver applications, delivered group onboarding sessions, and trained new onboarding specialists. At PPE Empire Sdn.Bhd., I handled bookkeeping, invoicing, and financial reconciliations.
Experience
Work history, roles, and key accomplishments
Spearheaded productivity initiatives that increased utilization by 20% for Call-Ops and 25% for Tier-2 regional teams. Maintained an 88% retention rate and led CapEx budgeting and procurement cycles.
Led the end-to-end launch of hubs in Johor, Malacca, and Penang, and centralized onboarding in Kuala Lumpur. Managed a team of 12 staff and mentored 3 Senior Agents into sub-leadership roles.
Processed thousands of driver applications and facilitated onboarding sessions for groups of 50-60 drivers. Selected to train and certify new onboarding specialists.
Accountant Executive
PPE Empire Sdn. Bhd.
Jan 2018 - May 2019 (1 year 4 months)
Maintained accurate daily bookkeeping and General Ledger entries. Managed end-to-end invoicing, vendor payments, and monthly reconciliations.
Education
Degrees, certifications, and relevant coursework
University of Malaya
Bachelor in Accounting, Accounting
2015 - 2017
Grade: 3.57
Bachelor in Accounting from the University of Malaya (UMCCED) from 2015 to 2017, with a GPA of 3.57.
Tech stack
Software and tools used professionally
Availability
Location
MalaysiaAuthorized to work in
Salary expectations
Social media
Job categories
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