Fiza Aziz
@fizaaziz
End-to-end delivery and operations leader optimizing global workforce and SLA performance.
MalaysiaWhat I'm looking for
I am an end-to-end delivery and operations professional with 15+ years supporting global organisations in workforce planning, capacity optimisation, project delivery and operational governance. I drive SLA performance, operational efficiency and cross-functional alignment by translating data into actionable insights and implementing process automation.
Throughout my career I led global capacity planning and scheduling initiatives that improved SLA compliance by 15–20%, reduced manual effort by ~25% and achieved 95%+ on-time completion for operational initiatives. I partner closely with Research, Sales, Customer Success, HR and IT, serving as a single point of coordination and escalation while building dashboards and governance to support executive decision-making.
Experience
Work history, roles, and key accomplishments
Research Planner
Wealth-X Services Sdn Bhd
Jul 2014 - Dec 2025 (11 years 5 months)
Led end-to-end global workforce planning, scheduling and capacity management, improving SLA compliance by 15–20% and achieving ~95% on-time delivery for operational requests through capacity monitoring and risk mitigation.
Team Leader (Production)
Wolters Kluwer Enterprise Services Partner Sdn Bhd
Apr 2010 - Jun 2014 (4 years 2 months)
Led and coached a 10-member production team, improving productivity by 10–15% while managing workload allocation, scheduling and escalations during high-volume periods and system migrations.
Senior Production Editor
Wolters Kluwer Enterprise Services Partner Sdn Bhd
Apr 2007 - Apr 2010 (3 years)
Delivered complex, deadline-driven publishing projects with strict quality and compliance controls, coordinated workflows and mentored junior staff to maintain delivery continuity.
Production Editor
Wolters Kluwer Enterprise Services Partner Sdn Bhd
Sep 2005 - Apr 2007 (1 year 7 months)
Performed data extraction, transformation and XML updates for print and online publications, ensuring accuracy, compliance and on-time delivery.
Operations Support Executive
HSBC Electronic Data Processing Malaysia Sdn Bhd
Mar 2005 - Sep 2005 (6 months)
Supported operational reporting, process documentation and compliance-driven delivery, maintaining staff databases and analysing trends to recommend improvements.
Global Support Executive
HSBC Electronic Data Processing Malaysia Sdn Bhd
Apr 2003 - Mar 2005 (1 year 11 months)
Processed multi-currency fund transfers with compliance checks and contributed to process improvements and knowledge transfer initiatives.
Education
Degrees, certifications, and relevant coursework
Multimedia University
Bachelor of Science, Multimedia Technology Management
2003 - 2003
Bachelor of Science in Information Technology with a major in Multimedia Technology Management from Multimedia University, completed in 2003.
Tech stack
Software and tools used professionally
Availability
Location
MalaysiaAuthorized to work in
Social media
Job categories
Skills
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