Rana Numan

- Pushing new suites live on DelRentals website for
maximum exposure to the customers
Creating new marketing strategies to
generate more leads
Boosted brand awareness with target
customer demographics with social, print, and email campaigns.
Weekly lead volume report to increase
productivity by 20% each week.
Tracked and reported on marketing
campaign responses.

I am currently working as a guest services
specialists - Concierge in Corporate Stays. My
Core responsibilities were as follows:
Handling large volume of inbound calls.
Managed over 50 customer calls per day.
Resolved guest issues with rooms or
reservations with knowledgeable and friendly
service.
Trained new staff on correct procedures,
compliance requirements, and performance
strategies.
Earned

Coordinate internal resources and third
parties/vendors for flawless execution of
projects
Ensure that all projects are delivered on-time,
within scope and within budget
Develop a detailed project plan to track
progress - Report and escalate to
management as needed
Generating their productivity report and
setting new targets for team

Handling a large number of incoming calls
Converting incoming leads into sales using
strong arguments
Selling TeleCOM, Spectrum, AT&T, Xfinity,
Viasat
Establish, develop and maintain positive
business and customer relationships.
Exceeded productivity targets and sales goals
by 30% each week.
Memorized scripts to achieve easy
conversational flow in interactions with
potential customers

Answered multi-line phone system and
transferred callers to appropriate department
or staff members
Monitor customer complaints on social media
and reach out to provide assistance
Respond to customer queries in timely and
accurate way, via phone, email or chat
Provide accurate, valid and complete
information by using right methods/tools -
Keep records of customer interactions and documents

Maintained customer satisfaction with
forward-thinking strategies focused on
addressing customer needs and resolving
concerns
Provided primary customer support to internal and external customers
Responding to customer queries in timely and
accurate way, via phone, email or chat
Receiving incoming calls from patients and
connecting them with dentists for video
consultation

Handling large number of incoming calls -
Greeting customers and assisting with their
queries.
Converting leads to sales by using strong
rebuttals.
Keeping sales pipeline clear and keep
connecting with customers for their future jobs.
Retained excellent client satisfaction ratings
through outstanding service delivery.
Established customer relationship for future
business.