Open to opportunities

Ntombizoma Magagula

@ntombizomamagagula

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Experienced hospitality worker with a strong background in customer service.

South Africa

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What I'm looking for

I am looking for a dynamic role in hospitality that values teamwork and offers growth opportunities.

I am an experienced hospitality worker with three years in the industry, including a year of training at a three-star hotel. My journey has equipped me with a diverse skill set across various departments such as front office, restaurant, kitchen, housekeeping, and maintenance. I take pride in my ability to provide exceptional customer service and maintain high standards of personal presentation.

Throughout my training at the University of Mpumalanga and my roles at City Lodge, I have honed my skills in guest management, food and beverage service, and operational data maintenance. I am adept at managing financial accounts, creating bookings, and resolving guest complaints, ensuring a seamless experience for all visitors. My commitment to excellence and teamwork has been recognized by my peers and supervisors alike.

Experience

Work history, roles, and key accomplishments

Trainee (Receptionist)

City Lodge Barbara Airport Hotel

Jan 2024 - Dec 2024 (11 months)

Welcomed, checked in, and checked out guests, updating their profiles and managing bookings. Handled financial accounts, including payments, refunds, and following up on outstanding balances.

Customer Service Data Entry Communication Skills Payment Processing Account Reconciliation

Trainee

City Lodge Barbara Airport Hotel

Jul 2023 - Dec 2023 (5 months)

Managed front office operations, including bookings and guest information. Provided food and beverage service, operated POS systems, and resolved guest complaints.

Guest Service Culinary Skills Maintenance

Student Trainee

Tfokomala Hotel and Conference Centre

Jan 2022 - Jun 2022 (5 months)

Prepared and served meals in large quantities for university students and conference attendees. Managed storage, including receiving, storing, counting, and distributing stock.

Culinary Arts Inventory Management

Education

Degrees, certifications, and relevant coursework

University of Yes for Youth Training

Diploma in Hospitality Management, Hospitality Management

Completed a comprehensive diploma program focusing on hospitality management. Gained practical experience through a one-year training period at a three-star hotel facility.

IT Rainbow Nation Skills Development College

Certificate, End-user computing

Acquired skills in End-user computing, covering essential software applications. Developed proficiency in various computer operations relevant to modern workplaces.

Mjokwane Senior Secondary School

Grade 12 (Matric), General Studies

Activities and societies: Appointed Head of Class in Grade 9 and Grade 11.

Successfully completed secondary education, earning a Grade 12 (Matric) qualification. Demonstrated leadership by being appointed Head of Class in Grade 9 and Grade 11.