SM
Open to opportunities

Simphiwe Jan Mnguni

@simphiwejanmnguni

Results-driven sales associate with experience in customer service.

South Africa

What I'm looking for

I am looking for a dynamic role in hospitality where I can utilize my customer service skills and grow professionally.

I am a results-driven sales associate with over three years of experience in delivering excellent customer service and driving sales growth. My journey began at KufezeKile High School, where I developed a strong foundation in communication and interpersonal skills. Following my education, I pursued a Certificate in Hotel Management from Oxbridge Academy, which further equipped me with the necessary skills to excel in the hospitality industry.

Throughout my career, I have held various roles that have honed my abilities in customer service and operations. At Ndumu Safari Resort, I gained hands-on experience in multiple areas, including housekeeping, cooking, and front office management. My most recent position as a bartender allowed me to engage with guests directly, enhancing their experience while also contributing to the resort's sales growth. I am passionate about providing exceptional service and creating memorable experiences for customers.

Experience

Work history, roles, and key accomplishments

NR

Hotel Operations & Bartender

Ndumu Safari Resort

Jan 2021 - Sep 2024 (3 years 8 months)

Gained comprehensive experience in various hotel operations, including housekeeping, cooking, waiting, and front office duties. Promoted to bartender in 2023, serving guests until the contract concluded.

GC

Receptionist

Galaxy Lodge and Conference Centre

Jan 2020 - Dec 2021 (1 year 11 months)

Managed front desk operations, including greeting clients, handling communications, and scheduling appointments. Maintained accurate records and supervised junior staff.

Education

Degrees, certifications, and relevant coursework

KS

KUFEZEKILE HIGH SCHOOL

Matric, High School Education

Grade: Passed

Completed secondary education, focusing on core academic subjects. Successfully passed the Matriculation examination.

OA

OXBRIDGE ACADEMY

Certificate in Hotel Management, Hotel Management

Grade: Passed

Undertook comprehensive studies in hotel management, covering various aspects of hospitality operations. Gained practical skills in areas such as front office, housekeeping, and food and beverage services.

Tech stack

Software and tools used professionally

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Simphiwe Jan Mnguni - Hotel Operations & Bartender - Ndumu Safari Resort | Himalayas