Pearl Ndala
@pearlndala
Detail-oriented professional skilled in customer service and administration.
What I'm looking for
I am a highly organized and detail-oriented professional with a strong background in customer service and administrative support. My experience as a Virtual Assistant has honed my ability to manage telephonic and email communications effectively, schedule meetings, and maintain accurate records for multiple clients. I pride myself on my problem-solving abilities and my commitment to ensuring client satisfaction through proactive follow-up and issue resolution.
Throughout my career, I have demonstrated strong attention to detail and the ability to work under tight deadlines. My role at Statistics South Africa involved extensive data entry and document verification, where I successfully managed research tasks autonomously. Additionally, my experience as an Administrative Support & Fundraising Coordinator at Reamuhetswe drop-in center allowed me to enhance customer retention and coordinate multiple fundraising events, showcasing my multitasking and organizational skills.
Experience
Work history, roles, and key accomplishments
Virtual Assistant
Freelancer
Jan 2024 - Mar 2024 (2 months)
Managed telephonic and email communications for multiple clients, scheduled meetings, and maintained accurate records. Addressed customer inquiries and resolved issues to ensure satisfaction while adapting to tight deadlines.
Field Work & Data Collection
Statistics South Africa
Nov 2021 - Apr 2022 (5 months)
Conducted data entry and document verification for large-scale projects, organized research tasks, and ensured accurate reporting to supervisors while meeting strict deadlines.
Administrative Support & Fundraising Coordinator
Reamuhetswe Drop In Center
Dec 2014 - Dec 2019 (5 years)
Supported client onboarding, coordinated fundraising events, managed vendor relationships, and maintained accurate data in database systems while addressing client queries professionally.
Education
Degrees, certifications, and relevant coursework
ALX South Africa
Virtual Assistance Certification, Virtual Assistance
2024 - 2024
Enrolled in a Virtual Assistance program to enhance skills in administrative support, customer service, and problem-solving, preparing for a dynamic work environment.
Sundra Secondary School
National Senior Certificate, General Education
2014 - 2018
Completed the National Senior Certificate, demonstrating proficiency in various subjects and preparing for further education and career opportunities.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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