Open to opportunities

Nomani Rapelego

@nomanirapelego

Message

Dedicated administrative professional with extensive experience in client relations.

South Africa

Message

What I'm looking for

I am looking for a role that offers opportunities for professional growth and values hard work.

I am a dedicated administrative professional with over 9 years of experience providing high-level support to financial advisors and ensuring exceptional customer service. My expertise lies in calendar management, document preparation, and strategic cold calling, which I have effectively utilized to enhance client engagement and satisfaction.

In my current role as a Personal Assistant to a Financial Advisor at Liberty Life, I manage diary scheduling, coordinate meetings, and generate new leads through strategic outreach. My commitment to maintaining strong client relationships has resulted in increased client retention and satisfaction. I am now seeking to leverage my skills in an organization that values hard work and professional growth.

Experience

Work history, roles, and key accomplishments

Current

Personal Assistant to Financial Advisor

Current

Liberty Life

Oct 2019 - Present (5 years 9 months)

Managed diary scheduling and coordinated meetings for the Financial Advisor. Generated new leads and acquired potential clients through strategic cold calling. Uploaded risk and investment applications for new policy issuance.

Calendar Management Cold Calling Lead Generation Client Relationship Management Policy Processing Debtor Control Customer Service Microsoft Office

Administrative Assistant

Cardzgroup Africa

Jul 2014 - Nov 2017 (3 years 4 months)

Operated the company switchboard and routed incoming calls efficiently. Managed the reception desk, greeted and assisted visitors and clients professionally. Personalized cards using the PERSO system.

Customer Service Shipment Tracking Logistics Coordination Email Communication PERSO System

Human Resource Assistant

UTI Pharma/DSV

Nov 2009 - Nov 2010 (1 year)

Logged tickets and maintained records for new appointments, resignations, and dismissals. Assisted in recruitment and selection processes. Prepared termination packs for exiting employees.

Record keeping Recruitment Employee Relations Document Management Microsoft Office

Education

Degrees, certifications, and relevant coursework

Metro Minds

National Certificate, Business Administration

Completed a National Certificate in Business Administration, gaining foundational knowledge in administrative practices and business operations.

Tshwane University of Technology

Diploma, Financial Information Systems

Undertook studies towards a Diploma in Financial Information Systems, focusing on the intersection of finance and information technology.

Tshwane University of Technology

Certificate, Financial Management and Office Skills

Obtained a Certificate in Financial Management and Office Skills, developing competencies in managing financial records and general office procedures.