Open to opportunities

Ntol Mgbado

@ntolmgbado

Message

Customer-focused customer service professional with strong conflict resolution and communication skills.

Nigeria

Message

What I'm looking for

I seek a customer-focused role where I can apply my conflict resolution, communication, and training skills to improve customer satisfaction and support organizational growth.

I am a B.Sc. Mass Communication graduate with extensive experience in customer service, telemarketing, reporting, and emergency response. I deliver empathetic, patient support, resolve customer issues, and drive adoption through clear onboarding and training.

At Slimmex Unibloom International Limited I managed inbound/outbound calls, collected customer feedback, supported product adoption, and contributed to strategic planning and daily operations. I also have field experience as a search and rescue officer and as a news reporter, which sharpened my communication and crisis-response abilities.

I bring strong negotiation, listening, and diversity-and-inclusion awareness, plus certifications in conflict resolution, CRM, and customer care. I am team-oriented, can lead training, and am motivated to support organizational growth through excellent customer experience.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Slimmex Unibloom International Limited

Jan 2018 - Dec 2024 (6 years 11 months)

Handled inbound and outbound customer calls, provided onboarding and product support, collected feedback and improved customer satisfaction over a six-year remote tenure.

Customer Support CRM Onboarding Conflict Resolution Empathy Time Management

Customer Service Representative

NTA Star TV Network Limited

Jan 2015 - Dec 2017 (2 years 11 months)

Performed telemarketing and product activation for television and decoder products, built customer relationships and drove sales via outbound calls.

Telemarketing Sales Activation Customer Relationship Management Advertising Communication

Search and Rescue Officer

National Emergency Management Agency

Mar 2014 - May 2015 (1 year 2 months)

Participated in search and rescue operations, responded to emergency calls, provided first aid and assisted medical teams while conducting awareness and mitigation programs.

search and rescue Emergency Response Public Awareness Team Coordination Field Operations

News Reporter

Independent Television

Jan 2012 - Dec 2012 (11 months)

Gathered field news, conducted interviews, maintained notes and audio recordings, and produced news reports and voice-overs for broadcast.

Journalism Interviewing News Writing Audio Recording Voice Over Storytelling Field Reporting

Data Clerk

Millennium Development Goal

Jan 2009 - Present (17 years 1 month)

Collected field data and uploaded project work to the organization portal to support program monitoring and reporting.

Data Entry Data Collection Field Research Attention To Detail MS Excel

Education

Degrees, certifications, and relevant coursework

Ahmadu Bello University, Zaria

Bachelor of Science, Mass Communication

2009 - 2013

Completed a Bachelor of Science in Mass Communication at Ahmadu Bello University, covering journalism, media studies, and related communication disciplines.