Matsemela Tlolane

Conducted AML screening and analyzed search results within internal and external databases. Managed workflow, produced MIS reports, and ensured compliance with governance standards. Provided training and support to team members, while maintaining high-quality standards in customer screening processes.

Validated and verified customer documentation for compliance with banking regulations. Assisted in administrative roles and led team meetings to ensure adherence to KYC business rules. Managed document storage and retrieval processes.

Provided administrative and operational support in Private Banking Operations. Processed financial transactions, maintained accounts, and ensured compliance with FICA principles. Assisted with account management and customer service requests.

Ensured compliance with regulatory requirements and internal policies. Conducted quality checks on loans and security documents, compiled error reports, and facilitated team discussions to improve accuracy.

Handled product application requests and ensured compliance with KYC regulations. Conducted quality control checks on customer documentation and managed discrepancies. Provided guidance on regulatory policies.

Updated financial records and processed daily transactions. Captured and loaded cheque requisitions, ensuring accuracy in financial documentation.

Currently pursuing an Advanced Certificate in Banking Services (NQFL 6) with modules including Banking and Business Law, Banking 2A, Banking 2B, Introduction to Ethics and Risk Management, Accounting 1B, and Sales 2A.

Matriculated in 2004 with a focus on general education.

Completed a National Certificate in Banking: Sales and Customer Relations (NQF level 5) focusing on Selling Strategies, Formal Sales Process, Business and Customer Needs, Financial Analysis, Forex, Trade and Hedge Products, Investments Products, and Asset-Based Solution.