Manoko Mahapa

Responsible for onboarding validation and remediation functions for Relationship Banking clients. Ensured compliance with regulatory requirements and managed client remediation processes to uphold standards.

Conducted complex data analysis and KYC assessments to ensure compliance with regulatory standards. Facilitated quality delivery and process improvements across teams.

Managed incoming calls, provided company information, and performed administrative duties including boardroom bookings and scheduling appointments.

Handled incoming mail and calls, arranged collections, and maintained records of switchboard operations while providing information to clients.

Managed FICA compliance documentation, ensuring adherence to standards and performing quality assurance checks on KYC processes.

Conducted KYC verifications and quality assurance for client documentation, ensuring compliance with FICA standards and managing client queries.

Managed customer orders and inquiries using SAP order management, ensuring accurate tracking and communication with customers.