Open to opportunities

Mapule Galorale

@mapulegalorale

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Experienced Quality Assurer with 18+ years in banking.

South Africa

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What I'm looking for

I am looking for a role that values quality and compliance, offers opportunities for leadership, and fosters professional growth.

I am a dedicated Quality Assurer with over 18 years of experience in the South African banking sector. My career has been marked by a commitment to compliance and quality management, ensuring that all legal documents are meticulously verified and signed off. I pride myself on my strong leadership and coaching skills, which have enabled me to motivate teams and foster a culture of excellence.

Throughout my tenure at First National Bank, I have successfully performed compliance checks and Fica verifications, ensuring that all necessary documentation is in order. My analytical approach allows me to identify process gaps and recommend improvements, contributing to enhanced customer service delivery. I am results-driven and focused on continuous improvement, always striving to meet and exceed business objectives.

Experience

Work history, roles, and key accomplishments

Current

Quality Assurer

Current

First National Bank

Sep 2018 - Present (7 years 2 months)

Performed compliance checks and Fica verification, ensuring all legal documents were correctly received and signed. Verified KYC documents on approved deals and checked legal agreement documents for accuracy, ensuring information corresponded with the system.

Compliance KYC Legal Documentation Risk Management Communication Problem Solving

Credit Operation Administrator

First National Bank

Apr 2021 - Present (4 years 7 months)

Performed pre-credit validation checks, including deal structure review and input verification, to ensure credit requirements were met. Conducted ECFA checks, verified account holder and deal information, and ensured all required documents for credit assessments were uploaded.

Deal Structuring Input Verification ECFA Checks Document Management Compliance Financial Analysis Risk Assessment Communication

Quality Assurance Management

WesBank

Jul 2007 - Present (18 years 4 months)

Analyzed broken arrangements and process gaps in collections, providing feedback and recommendations. Identified trends within business units, ensured continuous improvement in customer service through interventions, and compiled weekly and monthly quality reports.

Quality Assurance Process Improvement Collections Customer Service Training Coaching Reporting Business Analysis Project Management

Internal Marketer

WesBank

Jan 2005 - Present (20 years 10 months)

Verified KYC documents on approved deals and checked contract documents for correct signatures. Ensured remittances signed corresponded to the system and submitted deals for transmissions.

KYC Contract Verification Document Management Data Entry System Correspondence Communication Problem Solving Data Validation Administrative Support

Education

Degrees, certifications, and relevant coursework

WesBank

WesBank Team Leader Programme, Leadership

Grade: Competent

Completed the WesBank Team Leader Programme, demonstrating competency in leadership skills.

Dobsonville College

N4 - N6, Business Management

Completed N4 to N6 levels in Business Management.

Mancosa

Bachelor of Commerce Honours, Commerce

Completed first-semester modules in Human Resource and Labour Relations, Quality Assurance Management, Business Research Methods, and Financial Management. Second-semester modules included Marketing Management, Research Project, and Strategic Management.