Open to opportunities

Novel Ann Canelas

@novelanncanelas

Message

Results-driven call center representative specializing in health insurance support.

Philippines

Message

What I'm looking for

I seek a role in customer/member support within health insurance or call center teams where I can apply empathetic service, CRM skills, and accuracy to improve member satisfaction and meet quality targets.

I am a results-driven Call Center Representative with hands-on experience in health insurance support, customer service, and high-volume call handling. I resolve member inquiries related to benefits, eligibility, claims, and billing while maintaining accurate documentation and meeting quality metrics.

I deliver professional, empathetic support that enhances member satisfaction, consistently meet performance and quality targets, and maintain CRM records with attention to compliance and accuracy.

Experience

Work history, roles, and key accomplishments

Call Center Representative

Tagpe Trading

Sep 2023 - Feb 2025 (1 year 5 months)

Provided customer service and handled transactions while maintaining cleanliness and safety standards, assisting customers courteously and efficiently.

Customer Service Transaction Processing Safety & Standards Documentation Team Collaboration

Call Center Representative

Inspiro Relia Inc.

Mar 2023 - May 2023 (2 months)

Handled high-volume inbound calls for health insurance members, resolving inquiries on benefits, eligibility, claims, and billing while maintaining accurate CRM records and meeting quality targets.

Customer Service Health Insurance CRM Documentation Active Listening Quality & Compliance