Kemal Eroglu
@kemaleroglu
Motivated customer service representative with 5 years of experience.
GermanyWhat I'm looking for
As a dedicated customer service representative, I bring over five years of experience in customer support, sales, and communication. My strong customer orientation and organizational skills have enabled me to excel in various roles, including my recent position at rightmart Berlin Rechtsanwaltsgesellschaft mbH, where I handled client inquiries and utilized effective sales techniques to enhance customer satisfaction.
Throughout my career, I have developed a solid foundation in telecommunications sales at Deutsche Telekom and Freenet Shop, where I provided tailored advice on products and services, successfully closing contracts and ensuring a high level of after-sales service. My educational background in retail management has further equipped me with essential skills in visual merchandising, contract negotiations, and supply chain management, making me a valuable asset to any dynamic team.
Experience
Work history, roles, and key accomplishments
Sachbearbeiter
rightmart Berlin Rechtsanwaltsgesellschaft mbH
Sep 2024 - Present (10 months)
Provided telephone customer support in a call center environment, handling inquiries and managing client communications. Applied sales-promoting conversation techniques to enhance customer interactions.
Verkäufer
Telekom Deutsche Telekom
Sep 2023 - Present (1 year 10 months)
Advised customers on telecommunication products and tariffs, facilitating contract closures and providing after-sales service. Engaged in active sales and conducted needs analyses to meet customer requirements.
Verkäufer
Freenet Shop
Feb 2023 - Present (2 years 5 months)
Sold mobile phone contracts and devices, offering individualized customer advice. Managed cash register operations and ensured effective merchandise presentation.
Education
Degrees, certifications, and relevant coursework
Grundschule Weil im Schönbuch
Grundschulabschluss, General Studies
Completed primary education.
Hofmeister Wohnzentrum Sindelfingen
Einzelhandelskaufmann (IHK), Retail Management
Completed vocational training as a retail salesman. Gained practical experience in customer service, sales, and retail operations.
Kaufmännisches Schulzentrum Böblingen
Mittlere Reife, Commercial Studies
Acquired a commercial intermediate school leaving certificate. Developed foundational knowledge in business and commercial subjects.
Carl-Friedrich-von-Weizsäcker-Schule
Realschulabschluss, General Studies
Completed secondary education at Realschule. Focused on general academic subjects.
Availability
Location
GermanyAuthorized to work in
Job categories
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