N sng
@nsng
Customer Support Agent with a passion for problem-solving.
What I'm looking for
My name is Noah, and I am currently working as a Customer Support Agent at Concentrix, where I assist clients with their needs in a remote setting. My experience spans various roles, including IT consulting and call center operations, where I honed my skills in customer interaction and support. I thrive in environments that challenge me to think critically and adapt quickly.
Throughout my career, I have developed a strong foundation in customer service, logistics, and technical support. I believe in the power of constructive feedback and view challenges as opportunities for growth. My educational background in Audio Engineering has further enhanced my analytical skills, allowing me to approach problems with a creative mindset.
Experience
Work history, roles, and key accomplishments
Customer Support Agent
Concentrix
Oct 2023 - Present (1 year 8 months)
Provided customer support for Meta project, assisting users with inquiries and issues remotely.
Lager und Versandmitarbeiter
UPS
Mar 2024 - Jul 2024 (4 months)
Handled logistics tasks including shipping processes and loading operations in a part-time role.
Callcenter-Agent/Setter
Usuma GmbH
Jan 2023 - Apr 2024 (1 year 3 months)
Conducted market and social research surveys via telephone as a freelancer.
IT Berater
IT Freakz
Jan 2023 - Oct 2023 (9 months)
Provided IT consulting services, including client acquisition and support for web development projects.
Customer Support Agent
Fonetix GmbH
Nov 2022 - Jan 2023 (2 months)
Delivered customer support and advice for telecommunications inquiries in a remote setting.
Education
Degrees, certifications, and relevant coursework
Hofa College
Audio Engineer, Audio Engineering
2023 -
Studied Audio Engineering with a focus on sound design, recording techniques, and audio production.
Berufsschule BSK Bad Oldesloe
Vocational Training, Hauswirtschaft
2016 - 2016
Grade: 80%
Completed vocational training in household management, gaining practical skills and knowledge in the field.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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