Open to opportunities

Nouman Zahid

@noumanzahid

Message

Customer Success Specialist with 12 years of diverse experience.

United Kingdom

Message

What I'm looking for

I am looking for a role that fosters growth, collaboration, and innovation in customer success.

I am an enthusiastic and ambitious professional with 12 years of diverse experience, including 8 years in events, marketing, sales, and client servicing, coupled with over 4 years of specialized experience in SaaS companies. My role as a Customer Success and Implementation Specialist at Bullseye Engagement capitalizes on my CRM expertise to facilitate seamless client onboarding experiences. I ensure that clients' needs are meticulously translated into actionable plans, fostering customer satisfaction and successful product integration.

Previously, as a Customer Success Manager at Motive, I played a pivotal role in nurturing client health and driving sales, managing a portfolio that generated substantial annual revenue. My experience includes conducting training sessions, providing ongoing support, and maintaining high customer satisfaction while handling Tier 2 product support. I am passionate about building strong client relationships and aligning implementation strategies with business goals to drive account expansion.

Experience

Work history, roles, and key accomplishments

Customer Success Specialist

Bullseye Engagement

Jan 2021 - Jan 2022 (1 year)

As a Customer Success and Implementation Specialist, I utilized CRM expertise to facilitate seamless client onboarding experiences, ensuring clients' needs were translated into actionable plans for successful product integration.

CRM Customer Onboarding Customer Support Implementation Salesforce Client Relationship Management Actionable Plans Training Development Customer Satisfaction

Customer Success Manager

Motive (Formerly KeepTruckin)

Jan 2020 - Jan 2021 (1 year)

Managed a portfolio of accounts, driving sales and expansion opportunities while maintaining high customer satisfaction and handling Tier 2 product support.

Account Management Customer Satisfaction Onboarding Training Development Client Concerns Salesforce

Client Services Manager

Ignitepk

Sep 2019 - Jan 2020 (4 months)

Provided insights to account executives for converting trials into subscriptions, emphasizing improved business efficiency and security while drafting procedural statements for company-wide use.

Client Services Subscription Conversion Procedural Documentation Communication Policy Implementation Client Management

Assistant Manager Client Services

Brandmuscle Pvt Ltd

Jan 2019 - Sep 2019 (8 months)

Created campaigns based on client briefs with detailed execution plans, managing company operations and increasing revenue through effective client communication.

Campaign Management Client Communication Revenue Execution Plans Operations Management Administration

Procurement and Operations Executive

EDGEmarketing and event management

Jan 2018 - Jan 2019 (1 year)

Assisted with ongoing projects, planned new activations and events, and negotiated budgets while managing logistics and administration for successful event execution.

Project Management Event Planning Logistics Administration Marketing Campaigns Client Communication

Marketing Executive

Overseas event management

Apr 2017 - Jan 2018 (9 months)

Secured models, speakers, and guests for events, planned venue layouts, and conducted post-event evaluations while managing inventory and logistics for timely execution.

Event Management Event Planning Inventory Management Logistics Coordination