Open to opportunities

Nothando Ncube

@nothandoncube2

Message

I keep legal and customer-service operations organized, accurate, and on schedule.

Poland

Message

What I'm looking for

I'm looking for an administrative or operations-focused role where I can coordinate workflows, manage confidential information, support teams, and improve day-to-day efficiency.

I've supported high-volume customer operations at Foundever, resolving escalated issues within SLA, maintaining accurate customer records, and coordinating meetings and briefings for teams of 10+ staff.

At LEXVIN, I handled confidential client and legal information, designed document preparation and archiving procedures, and coordinated travel for four attorneys with zero missed bookings. I also produced 20+ weekly reports, presentations, and legal documents while supporting vendor coordination, invoice processing, and employee onboarding.

Earlier at Candy n Gift World, I processed 50+ daily POS transactions with zero cash-handling errors and improved customer experiences through personalized product recommendations.

I'm comfortable managing multiple priorities independently and use Microsoft Office, CRM platforms, Oracle, Salesforce, ZenDesk, Notion, Slack, and Microsoft Teams to keep workflows moving.

Experience

Work history, roles, and key accomplishments

Customer Service Specialist

Foundever

Feb 2024 - Mar 2025 (1 year 1 month)

Improved first-contact resolution rates by resolving escalated issues within SLA and reduced new hire onboarding time by delivering CRM training sessions. Maintained 100% data accuracy across customer accounts and coordinated meetings for 10+ staff.

CRM Systems Salesforce Zendesk Oracle Notion Slack Microsoft Teams Google Sheets Data Entry Order Processing Account Maintenance Multitasking Scheduling Documentation De escalation

Law Office Administrator

LEXVIN

Feb 2024 - Aug 2024 (6 months)

Handled confidential client and legal information, designed standardized office procedures, and coordinated travel for attorneys. Managed office supplies, processed invoices, and produced reports using MS Office Suite.

Confidentiality Data Integrity Office Administration Workflow Design Calendar Management Vendor coordination Invoice Processing Employee Onboarding Training Travel Coordination Report Generation Multitasking

Sales Assistant

Candy n Gift World

Sep 2021 - Jan 2023 (1 year 4 months)

Processed 50+ daily transactions via POS with zero cash-handling errors and maintained an organized sales floor. Increased average transaction value through personalized product recommendations and built customer loyalty.

POS Cash Handling Customer Service Product Knowledge Sales Inventory Management Complaint Resolution De escalation